LG Electronics · 5 months ago
Field Services Operations Support Supervisor
Huntsville, AL
Full-time
Onsite
Mid Level
$69K/yr - $78K/yrLG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. They are seeking a results-driven Field Services Operations Support Supervisor to lead and streamline support operations for field service and courier part delivery functions within the product repair business, ensuring operational efficiency and customer satisfaction.
Consumer ElectronicsElectronicsHardwareTelecommunications
Responsibilities
Oversee day-to-day operations supporting courier delivery of appliance repair parts for enhanced Repair Turnaround Time (RTAT), ensuring technicians receive parts promptly for repair jobs
Supervise order processing agents handling repair orders for designated markets in coordination with Parts Distributors (PD) teams to maintain part availability and delivery accuracy
Monitor technician compliance and part inventory levels to identify and resolve causes of courier order failures impacting repair timelines
Manage city-specific LG Technician WhatsApp groups, ensuring repair field teams’ delivery issues are communicated and resolved swiftly
Coordinate escalation processes for complex authorized service center partners’ courier part delivery issues to minimize downtime for repair operations
Lead helpdesk ticket support and WhatsApp chat channels addressing IT issues, password resets, and repair scheduling to support field technicians and authorized service center partners
Manage escalations related to Out-Of-Area (OOA) Force book requests and other critical repair support queries from internal escalations teams and other stakeholders
Monitor and analyze agent productivity and support trends, providing actionable insights to improve field service operations responsiveness and efficiency
Implement AI-driven automation to enhance speed and accuracy in FS operational support, including creation of macros and automated responses for routine tasks
Build and maintain dashboards to provide real-time operational visibility and support data-driven decision making
Continuously identify opportunities to streamline processes to enable field technicians and support agents to focus on high-impact repair activities
Review daily operations related to Extra Mileage and Labor Authorization (ELM) to identify trends and cost-saving opportunities in appliance repair dispatch and parts delivery
Collaborate closely with FS Operations Locator Analyst to provide comprehensive tracking and reporting of ELM activities across operations
Develop leadership dashboards to enhance transparency and oversight of mileage and labor authorization metrics
Qualification
Required
Bachelor's degree required in Business, or equivalent experience in operations support or logistics within appliance repair or related service industries
Strong problem-solving skills
Proven leadership skills managing support teams
Ability to work successfully in a fast paced and rapidly changing environment
Ability to manage a diverse group of employees at varied levels of experience and task focus and provide support and direction for growth
Excellent written, verbal and interpersonal communication skills
Proficiency with helpdesk systems, chat-based communication tools, and process automation solutions
Data-driven mindset with experience creating operational dashboards and reports
Minimum 2 years' experience in Microsoft Office Excel, Outlook, Word, Power-Point
Benefits
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Company
LG Electronics
LG Electronics manufactures a wide range of products including televisions, smartphones, and home appliances.
Founded in 1958
10001+ employees
H1B Sponsorship
LG Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (27)
2023 (19)
2022 (10)
2021 (10)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-04-18Post Ipo Debt· $800M
2023-02-01Post Ipo Equity· $0M
2003-01-10IPO
Leadership Team
Don Kwack
President and CEO
Hwan Yong
President & CEO - Air Conditioning & Energy Solution Company
Recent News
2026-01-09
Company data provided by crunchbase