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Red Robin · 5 months ago

Senior Director of Infrastructure Operations and Support

Colorado

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$157K/yr - $216K/yr

15+ years exp

Red Robin International is seeking a Senior Director of Infrastructure Operations and Support who will provide visionary leadership and strategic oversight for the enterprise's hybrid infrastructure and end-user support. This role involves collaborating with executive leadership to align IT strategies with business needs, driving operational excellence, and ensuring compliance with regulatory standards.

Food and BeverageRestaurantsSnack Food

H1B Sponsor Likely

Responsibilities

Collaborate with Executive Leadership to shape goals and strategic plans, advancing organizational growth and maturity

Inspire and align team members by connecting their work to the organization's Vision, Mission, Values, and strategic direction

Establish objectives and tactical plans within each function, ensuring integration with broader enterprise goals

Foster strong partnerships with business units to ensure infrastructure initiatives directly support desired business outcomes

Partner with the vCISO to prioritize vulnerability management efforts and align with enterprise security strategy

Lead and manage complex, enterprise-scale projects, including those spanning multiple years and cross-functional dependencies

Allocate and optimize resources—both human and financial—to meet evolving business priorities

Cultivate and oversee relationships with a broad vendor ecosystem to deliver quality and value

Oversee the full employee lifecycle for direct reports, including hiring, coaching, performance reviews, and compensation decisions

Act as a strategic, influential leader across the IT organization, driving alignment and shared accountability

Contribute to the development and execution of the IT Roadmap in partnership with peer technology leaders

Demonstrate deep expertise in IT infrastructure and leadership, with the ability to guide and mentor teams effectively

Oversee critical vendor contracts and ensure fulfillment of terms, service levels, and organizational needs

Manage a significant operational and capital budget, ensuring efficiency, accuracy, and strategic alignment

Champion governance, compliance, and regulatory alignment across technical operations

Lead the Infrastructure and DevOps teams within the IT organization, overseeing the design, development, and ongoing support of modern automation frameworks, cloud services, and enterprise applications

Collaborate cross-functionally with technical and business teams to understand requirements and deliver scalable, reliable, and user-friendly solutions that improve operational effectiveness

Oversee structured and secure deployment pipelines for development, testing, and production environments

Manage teams accountable for the architecture, automation, and continuous evolution of hybrid infrastructure environments (on-prem and cloud)

Ensure infrastructure systems are optimized for high performance, availability, and alignment with organizational goals and strategic direction

Provide hands-on technical leadership and support in diagnosing and resolving infrastructure-related issues, while ensuring proactive monitoring and alerting is in place for maximum system uptime

Lead the execution and continuous improvement of the organization’s disaster recovery strategy to ensure uninterrupted delivery of services dependent on core infrastructure

Lead the strategic planning, design, deployment, and ongoing management of the organization's hybrid cloud infrastructure

Responsible for engineering and administering cloud environments that support enterprise operations, ensuring efficiency, reliability, and scalability

Drive decision-making for architecture, implementation, and continuous improvement of the cloud ecosystem

Effectively manage and optimize cloud platform costs while maximizing performance and value

Embed DevSecOps principles into cloud architecture and operational workflows

Ensure alignment with security frameworks by integrating appropriate controls into cloud configurations

Establish and enforce cloud governance policies to ensure compliance, consistency, and operational excellence

Lead the organization’s network infrastructure, ensuring optimal performance, reliability, and scalability of all supporting systems

Maintain a resilient network capable of supporting multiple business channels, both on-premises and cloud-based, with high availability

Develop strategy and oversees the design, deployment, configuration, and ongoing maintenance of hardware, software, LAN/WAN networks, and operating systems

Ensure operational efficiency, data integrity, and security across all network and system environments

Oversee comprehensive system and network administration functions, including management of routers, firewalls, servers, endpoint devices, data backups, and disaster recovery processes

Direct application administration efforts such as user provisioning, remote access optimization, and secure access to enterprise platforms

Partner with other departments to assess needs, prioritize enhancements, and implement system upgrades

Guide the evaluation, testing, and deployment of network and system improvements

Provide strategic direction and operational leadership for all business network requests, resolving issues and aligning solutions with organizational needs

Ensure rapid and reliable response to support requests in alignment with SLA expectations, maintaining operational continuity and effectiveness of restaurant-facing systems

Deploy help desk and support personnel flexibly to enable successful implementation and stabilization of key strategic and project-based initiatives

Serve as a key escalation resource for critical support incidents, coordinating resolution across internal and external stakeholders

Lead problem management and drive root cause analysis to mitigate recurring issues and reduce system downtime

Ensure Managers (direct reports) remain focused on high-priority business needs

Communicate proactively with Field Operations regarding significant support concerns or disruptions

Act as the primary escalation point for urgent or unresolved restaurant support challenges

Oversees the Organization’s Change Control Board (CCB)

Define strategic goals and technical vision for infrastructure, operations, and support teams

Partner with executive stakeholders to align IT strategy with organizational objectives

Drive technology roadmap development and execution for hybrid (on-prem/cloud) environments

Continuously assess emerging technologies to enhance service delivery, resilience, and scalability

Oversee enterprise architecture alignment and standardization across infrastructure and support domains

Lead and develop high-performing management teams across functional areas

Build leadership bench strength through coaching, succession planning, and performance development

Direct hiring, performance evaluations, compensation decisions, and disciplinary actions for staff

Foster a collaborative, inclusive culture rooted in accountability, innovation, and service excellence

Coordinate with IT and business leadership to ensure cross-functional prioritization and delivery

Own enterprise-wide support functions for restaurant operations and corporate users, ensuring SLA-driven service levels and high customer satisfaction

Oversee hybrid support models including helpdesk, field support, remote assistance, and ITSM operations

Drive continuous improvement and root cause analysis for recurring incidents

Ensure uptime, availability, and performance across business-critical systems and applications

Champion change management policies and procedures to minimize disruption and maximize compliance

Oversee design, deployment, and maintenance of hybrid infrastructure across on-prem and cloud

Own cloud strategy and governance, including cost optimization, automation, and security controls

Ensure DevSecOps practices and CI/CD pipelines are incorporated into infrastructure delivery

Lead infrastructure modernization initiatives, including edge security, SD-WAN, and infrastructure as code (IaC)

Lead vendor evaluations, RFP processes, contract negotiations, and ongoing relationship management

Ensure vendor compliance with SLAs, budgets, and regulatory requirements

Oversee hardware and software procurement and lifecycle planning

Ensure adherence to security frameworks (SOX, PCI, Cybersecurity) and internal audit requirements

Own change control board processes and enforcement

Maintain disaster recovery and business continuity readiness across all supported environments

Develop and manage budgets across infrastructure, support, and operational services

Align spend with business value, ensuring cost efficiency and future scalability

Qualification

IT infrastructure leadershipCloud architectureDevSecOpsNetwork engineeringSystems administrationVendor managementBudget managementStrategic planningCompliance knowledgeEnd-user supportScripting knowledgeTeam leadership

Required

Bachelor's degree (Preferred to be in Business Management, Computer Science, Information Systems, IT Engineering/Software) or equivalent work experience

12+ years' experience in managing teams, onsite/remote

15+ years' relevant functional IT experience

Advanced experience in IT infrastructure and architecture for hardware and software

Advanced experience in Windows/Linux systems administration

Intimate network knowledge

Intimate security knowledge

Intimate experience in end-user support and ITSM methodology

Mature knowledge of DevOps methodology

Mature scripting knowledge

Preferred

10+ years management, with 15+ years software/systems/network development, engineering, administration, architecture, implementation, configuration, end user support, and/or QA experience

Company

Red Robin

Glassdoor3.4

Since opening in 1969 in Seattle, Washington, Red Robin has welcomed Guests to our casual dining restaurants in the U.S.

Founded in 1969

Greenwood Village, Colorado, USA

10001+ employees

http://www.redrobin.com/

H1B Sponsorship

Red Robin has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)