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TAG Heuer · 1 day ago

Full-time Client Advisor - Aventura

Miami, FL

Full-time

Onsite

Entry, Mid Level

$19/hr - $22/hr

2+ years exp

TAG Heuer is a luxury watch brand seeking a Client Advisor to enhance boutique sales and provide exceptional client experiences. The role involves achieving sales targets, building lasting client relationships, and ensuring operational excellence within the boutique.

Consumer ElectronicsE-CommerceFashionLifestyleWearables

Responsibilities

Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store

Supports colleagues & other team members in the boutique

Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)

Proposes new ideas to develop sales (merchandising, events, product mix…)

Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events

Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided

Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business

Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship

Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)

Leverages properly all tools (CEGID, Salesforce) and performs VM

Coordinates Aftersales operations until the return of the watch

Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)

Contributes to a positive, inclusive and supportive work environment

Contributes to the store maintenance

Ensures compliance with internal control policies

Qualification

Luxury retail experienceSelling skillsClienteling knowledgeDigital toolsBrand DNAFluent in EnglishInterpersonal skillsTeam spiritAdaptabilityPresentation skillsSelf-motivated