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Fixity Technologies · 5 months ago

Cloud & Systems Support Specialist

Stamford, CT

Contract

Onsite

Mid, Senior Level

$50/hr - $70/hr

5+ years exp

Fixity Technologies is seeking a Cloud & Systems Support Specialist to manage vendor systems and provide ongoing support. The role involves installation and setup, system upgrades, performance monitoring, security management, and maintaining vendor relationships.

Information Technology & Services

Senior Management

Responsibilities

Vendor System Admin:

Installation & Setup: Deployment and configuration

System Upgrades – Execute software upgrades, apply patches to maintain production stability

Ongoing Support – Monitor system performance, Provide technical assistance, and coordinate with vendors for advanced troubleshooting

Security & Access Management – Implement and manage user roles, permissions, and security protocols

Performance Monitoring & Optimization – Continuously evaluate Vendor’s performance and optimize configurations for better efficiency

Data Backup & Recovery – Establish and maintain backup strategies to ensure data integrity and swift recovery in case of failures

Documentation & Knowledge Sharing – Maintain comprehensive documentation of system configurations, changes, and troubleshooting procedures

Vendor Technical Relationship:

Vendor Contact Mapping: Maintain a directory of key vendor technical and support contacts, including roles, responsibilities, and availability

Escalation Framework: Understand and document the vendor's escalation matrix, including SLAs, escalation timeframes, and contact paths for issue resolution

SLA Monitoring: Regularly review vendor performance against agreed Service Level Agreements (SLAs) and report on compliance or deviations

Change Coordination: Coordinate planned changes (patches, upgrades, configuration changes) with vendor teams to ensure alignment with internal change management processes

Incident Postmortem Reviews: Participate in root cause analysis and post-incident reviews with the vendor to prevent recurrence and improve support efficiency

Roadmap Awareness: Stay informed about the vendor's product roadmap, planned deprecations, and upcoming features to prepare internal systems accordingly

Level 1 Enterprise Application Support:

Broker File Monitoring: Monitoring and working with Brokers on File delays

Operating System Basic monitoring: Space, CPU, Memory utilization

Database Basic Monitoring: Space, Query delays, Indexes, Reorg

Job & Process Monitoring: Monitor scheduled application jobs and batch processes, identify failures or delays

User Access Requests: Handle basic application user access requests, permission changes, and related inquiries per defined procedures

Qualification

Geneva PlatformLinux AdministrationAWS KnowledgeSQL ServerWindows Install/ConfigTerraform ScriptingSecurity Updates & BackupsTechnical AssistancePerformance MonitoringDocumentation