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Club Monaco · 1 day ago

Part Time Key Holder

White Plains, NY

Full-time, Part-time

Onsite

Entry Level

$19/hr - $20/hr

1+ years exp

Club Monaco is an international men’s and women’s lifestyle brand known for its urban casual style. The Key Holder will support the company's goals by enhancing customer experience, supervising staff, and ensuring operational standards are met.

Retail

Responsibilities

Protect the customer experience in all areas

Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus

Ensure daily monitoring and execution of sales

Provide a friendly and welcoming environment

Maintain a professional appearance consistent with established dress code and image guidelines

Maximize personal sales at all opportunities, including additional sales at cash wrap

Assist in conflict resolution with client issues

Communicate product and customer feedback to managers

Achieve personal SPH goals*

Support management team with training new associates on customer service standards and product knowledge

Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor

Supervise and develop sales associates as necessary

Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation

Ensure strict compliance and adhering to the application of policies and procedure

Key Holders will be able to process returns but cannot execute employee purchases

Assists the Management Team with inventory preparations and participate in the actual Inventory

Ensure operational integrity & asset protection compliance in day-to-day operations & practices

Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips

Be knowledgeable of the store's merchandise, back of house and front of house layout