Arize AI · 5 months ago
AI Solutions Manager
United States
Full-time
Remote
Mid Level
$100K/yr - $150K/yr
3+ years expArize AI is a leading AI observability and evaluation platform that empowers AI engineers to build and deploy high-performing models. As an AI Solutions Manager, you will partner with innovative AI/ML teams, driving adoption and ensuring customer success in leveraging AI for real-world impact. This role involves managing customer relationships, conducting discovery sessions, and collaborating with technical teams to address complex needs.
AI InfrastructureArtificial Intelligence (AI)Information TechnologyMachine LearningSoftware
Responsibilities
Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management
Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
Run workshops and training sessions with customers during onboarding and new functionality
Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
Proactively monitor product usage across your accounts to further gauge account health
Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies
Effectively relay customer feature requests to internal teams and advocate for customer needs
Ensure support teams are aligned with customer requests and priorities
Qualification
Required
3+ years of experience as a Customer Success Manager in SaaS
A self-starter mindset with the ability to thrive in limited process environments
Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
Strong communication skills for articulating observations and fostering collaboration across teams
Proven ability to demo technical products and translate their value into tailored customer solutions
Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results
A strong team player who values collaboration and collective success
Preferred
Familiarity with AI/ML workflows or GenAI technologies
Benefits
Medical
Dental
Vision
401(k) plan
Unlimited paid time off
Generous parental leave plan
Others for mental and wellness support
Company
Arize AI
Arize is an AI engineering platform focused on evaluation and observability. It helps engineers develop, evaluate, and observe AI agents.
51-200 employees
H1B Sponsorship
Arize AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$131.02MKey Investors
Adams Street PartnersTCVBattery Ventures
2025-02-20Series C· $70M
2022-09-07Series B· $38M
2021-09-28Series A· $19M
Leadership Team
Jason Lopatecki
Founder - CEO
Recent News
Foundation Capital
2026-01-02
2025-12-10
varinsights.com
2025-12-03
Company data provided by crunchbase