PaxeraHealth · 5 months ago
Senior Customer Care Engineer (L-4)
United States
Full-time
Remote
Senior Level
5+ years expPaxeraHealth is a growing company in the medical IT industry, seeking a Senior Customer Care Engineer to join their Implementation and Customer Care team. The role involves providing high-level technical support, diagnosing software issues, and implementing software solutions in various environments.
Artificial Intelligence (AI)Health CareInformation TechnologySoftware
Responsibilities
Serve as the highest level of technical support for PaxeraHealth clients
Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments
Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions
Document project activity, contribute to knowledge-based content, and perform root cause analysis
Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests
Provide expert input and support in conferences, demos, or onsite engagements when needed
Qualification
Required
5+ years supporting or implementing PACS or similar Healthcare IT software
Bachelor's degree in Computer Science or related field (or equivalent experience)
Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN
Technical knowledge in: Databases: SQL Server, queries, management
Technical knowledge in: Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
Technical knowledge in: Tools: Wireshark, IIS, Apache, OpenSSL
Strong communication and interpersonal skills with a customer-first mindset
Ability to explain technical concepts to non-technical users clearly and patiently
Must be able to pass a drug test and a background check
Benefits
Company Health, Vision and Dental insurance
Life Insurance
Paid Holidays
Paid Vacation
Paid sick time
Paid personal days
Company
PaxeraHealth
A leading provider of AI medical imaging platforms that helps radiologists & physicians to manage imaging studies and create AI algorithms.
51-200 employees
H1B Sponsorship
PaxeraHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sopris Capital Associates
2022-12-12Series A
2019-04-01Seed
2017-01-26Undisclosed
Leadership Team
Mohamed Shoura
Founder and CEO
Recent News
Mexico Business
2025-10-28
2025-02-16
2022-12-19
Company data provided by crunchbase