Ivoclar NA ยท 1 day ago
Customer Service Associate
Amherst, NY
Full-time
Onsite
New Grad, Entry Level
$19/hr - $20/hrIvoclar NA is an international family business committed to making people smile. They are seeking a Customer Service Associate to assist customers with their orders, provide clinical knowledge, and ensure customer satisfaction through effective communication and problem resolution.
3D PrintingDentalManufacturingMedical Device
No H1B
Responsibilities
Answer incoming telephone calls, transfer calls when necessary
Provide customer needs determination and assist customers with their orders
Provide customer with navigating assistance with Ivoclar.com
Assist clinical customers with product usage and offer resolution via E-mail and phone
Prepare and enter customer orders. Coordinate literature requests when necessary
Provide support to Clinical Sales and Inside Sales Account Managers by responding to product and/or literature requests
Provide customer assistance in tracking packages, locating or replacing orders
Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team
Qualification
Required
Previous customer service experience required
Strong communication, telephone, computer and data entry skills required
Ability to work independently, prioritize and multitask in a dynamic environment
Preferred
Experience in a product-related environment preferred
ERP/CRM/Salesforce experience highly desired
Dental Degree or background a plus
Benefits
Medical plan
Prescription drug coverage
Dental plan
Retirement savings plan
Disability benefits
Flexible spending account
Voluntary benefits
Time off program
Wellness program
Company
Ivoclar NA
This is the official LinkedIn page of Ivoclar North America (NA).
Founded in 1923
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Helmut Schuster
Chairman
Recent News
2025-12-30
Company data provided by crunchbase