Pave · 5 months ago
Customer Success Engineer
Salt Lake City, UT
Full-time
Hybrid
Entry, Mid Level
$85K/yr - $100K/yr
2+ years expPave is building the industry’s leading compensation platform, utilizing AI and machine learning to provide companies with real-time compensation data. The Customer Success Engineer will manage customer implementations, ensuring they derive value from the platform and fostering long-term relationships with clients.
Human ResourcesReal TimeSaaSSoftware
Responsibilities
Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes
Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time
Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations
Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment
Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals
Qualification
Required
2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company
Meticulous project management skills; ability to create a plan, execute against it, and ensure nothing falls through the cracks
Creative problem-solving skills; ability to search for solutions that meet customer needs that may not be immediately obvious
Strong focus on customer outcomes; ensuring customers can achieve their goals using Pave and maintain healthy adoption and usage
Ability to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks
Comfortable working autonomously, with a strong sense of prioritization and the ability to spot high-leverage & 'blocking' work
Ability to understand the 'why' behind customer asks and find solutions that help circumvent future problems
Desire to join a start-up, with excitement to move quickly, operate in uncharted territories, and wear multiple hats beyond core responsibilities
Enjoyment of working with customers over video call/email and ability to build strong relationships
Benefits
Comprehensive Medical, Dental and vision coverage for you and your family, with plenty of options to suit your needs
Flexible PTO and the ability to work from anywhere in the world for a month
Lunch & dinner stipends as well as fully stocked kitchens to fuel you
Quarterly education stipend to continuously grow
Robust parental leave to bond with your new family
A commuter stipend to help you collaborate in person
Company
Pave
Pave is a market-leading compensation management platform.
51-200 employees
H1B Sponsorship
Pave has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (2)
2022 (6)
Funding
Current Stage
Growth StageTotal Funding
$162.95MKey Investors
Index VenturesY Combinator Continuity FundAndreessen Horowitz
2022-06-28Series C· $100M
2021-08-10Series B· $46M
2020-12-03Series A· $16M
Leadership Team
Matt Schulman
Founder and CEO
Chris Prinz
Data Science Manager
Recent News
Index Ventures
2025-12-30
2025-07-18
Company data provided by crunchbase