Promenade Group ยท 1 day ago
Customer Service Representitive
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $20/hrPromenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a Customer Service Representative who will be the first point of contact for customers and floral partners, providing top-notch support and resolving inquiries.
Point of SaleSoftware
Responsibilities
Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
Listen to customer inquiries, diagnose issues, and provide helpful solutions
Accurately identify and escalate complex technical issues to our engineering team
Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
Identify trends and suggest improvements to enhance our support processes and overall user experience
Help customers and partners maximize their use of BloomNation's platform to grow their businesses
Qualification
Required
Friendly, optimistic, and caring individual who loves building relationships
Excited to support local florists and be part of a growing startup
Comfortable learning and using various support tools
Exceptional communication skills, both in writing and over the phone
Ability to work efficiently and maintain a positive attitude in a fast-paced environment
Previous experience in a customer-facing role (retail or service industry experience is a big plus)
Preferred
Experience with Salesforce or similar platforms
Bilingual: Spanish speaking
Company
Promenade Group
Promenade was founded as a business expansion of a fleet of industry-specific software platforms.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason M Sherman
CTO
Recent News
My Nintendo News
2023-06-08
2022-07-25
Company data provided by crunchbase