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Promenade Group · 1 day ago

Customer Service Representitive

United States

Full-time

Remote

New Grad, Entry Level

$16/hr - $20/hr

Promenade is a mission-driven company dedicated to empowering local businesses, and they are seeking a Customer Service Representative to join their team. In this role, you will be the first point of contact for customers and floral partners, providing top-notch support via phone and email while ensuring an outstanding experience for every customer.

Point of SaleSoftware

Responsibilities

Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email

Listen to customer inquiries, diagnose issues, and provide helpful solutions

Accurately identify and escalate complex technical issues to our engineering team

Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns

Identify trends and suggest improvements to enhance our support processes and overall user experience

Help customers and partners maximize their use of BloomNation's platform to grow their businesses

Qualification

Customer service experienceExceptional communication skillsTech-savvinessBilingual (Spanish)Grace under pressureSolutions-orientedRelationship building