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Marriott International · 5 months ago

FLEX Senior Manager - ServiceNow Developer

Bethesda, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$47.30/hr - $80.24/hr

8+ years exp

Marriott International is the world’s largest hotel company, and they are seeking a FLEX Senior Manager - ServiceNow Developer. The role involves customizing and developing ServiceNow applications, managing automation frameworks, and integrating ServiceNow with external systems, particularly AWS.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

ServiceNow Customization and Development Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements

Create and maintain ServiceNow forms, fields, UI policies, and business rules

Implement client-side and server-side scripting to enhance ServiceNow functionality

Automation Framework Development Build and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes

Develop and manage scripts and workflows for task automation and orchestration within the ServiceNow platform

Integration and Orchestration Integrate ServiceNow with external systems and tools using REST APIs, web services, and other integration methods

Orchestrate and automate cross-platform processes and data exchanges to improve efficiency

Use the Setup Assistant to manage MID Server connections, credentials, and import schedules

AWS Integration Develop and implement integration workflows between AWS services and ServiceNow, ensuring seamless communication and data exchange

Utilize AWS Lambda, Step Functions, and other serverless technologies to automate processes

Implement mechanisms for data synchronization between AWS resources (such as EC2 instances, S3 buckets, and RDS databases) and the ServiceNow platform

Implement security best practices for AWS and ServiceNow integration, including encryption, access controls, and compliance with industry standards

Collaborate with the security team to address any vulnerabilities and ensure a secure integration environment

Testing Automation Develop automated test scripts and test suites to validate ServiceNow applications and configurations

Implement regression testing to ensure the stability of ServiceNow updates and customizations

Scripting and Scripted REST APIs Proficiency in scripting languages such as JavaScript to create custom functionality and enhancements

Develop scripted REST APIs to extend ServiceNow's capabilities and facilitate data integration

Collaboration and Communication Collaborate with cross-functional teams, including developers, testers, and business stakeholders, to understand requirements and deliver solutions

Communicate effectively to gather requirements, provide status updates, and address issues

Collaborate with DevOps teams to ensure smooth and reliable releases

Qualification

ServiceNow developmentAWS integrationJavaScriptServiceNow Certified Application DeveloperServiceNow Certified System AdministratorREST/SOAP integrationsAgile developmentCritical thinkingProblem-solvingCommunication skillsInterpersonal skillsDetail-oriented

Required

Bachelor's or Master's degree in computer science, Information Security, or a related field

8 to 10 years ServiceNow development experience and 3-4 years Tech-lead Role

Customer-facing technical consulting experience with ServiceNow

Experience with Flow Designer, IntegrationHub, or Service Portal development

Expertise in various ServiceNow capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk Module is added advantage

Experience with ServiceNow integrations using REST/SOAP and MID Servers

Experience with JavaScript, Glide API, HTML, and CSS

Familiarity with CMDB and Discovery

Experience with AWS and ServiceNow integration

Implement best practices in coding and design as per ServiceNow standards and community guidelines

ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA) or other relevant certifications

Proficient in reporting and dashboard set up

Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform and ability to provide time estimation to work components

Ability to plan resource requirements from high-level specifications

Extensive experience managing the ServiceNow update set lifecycle, including creation, preview, migration, and conflict resolution across multiple environments

Proven ability to identify and resolve update set conflicts efficiently to ensure smooth promotion of changes between instances

Strong knowledge of best practices for update set management, including handling skipped updates, coalescing changes, and minimizing development disruptions post-instance cloning

Familiarity with Scoped Applications and understanding update set limitations versus application repositories (AppRepo) for effective development workflows

Ability to enforce governance and migration standards to ensure consistent, high-quality deployments and collaborative development processes

Strong critical thinking, problem-solving and analytical skills

Excellent communication and interpersonal skills

Ability to work independently and in a team environment

Detail-oriented with a focus on delivering high-quality results

Benefits

Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)