SimplePractice · 8 hours ago
Business Intelligence Data Analyst
United States
Full-time
Remote
Senior Level
$100K/yr - $125K/yr
6+ years expSimplePractice is dedicated to improving access to quality care for health and wellness clinicians through innovative software solutions. The Business Intelligence Data Analyst will leverage data to drive insights, enhance customer outcomes, and support the scaling of Customer Success operations.
Health CareSaaSSoftware
Responsibilities
Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
Translate business needs into analytical frameworks and actionable insights
Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data
Ensure data accuracy, integrity, and consistency across reporting sources
Qualification
Required
3+ years of experience in a data analyst, business intelligence, or related role
A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field
Advanced SQL skills and experience working with relational databases
Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
Strong analytical thinking and ability to distill complex data into clear insights
Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
Excellent communication and stakeholder management skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Preferred
Masters degree
6+ years of experience in a data analyst, business intelligence, or related role
Experience with customer lifecycle analysis
Familiarity with dbt, Snowflake, or cloud data warehouses
Benefits
Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)
Company
SimplePractice
Cloud-based Practice Management Software for Health Professionals.
501-1000 employees
H1B Sponsorship
SimplePractice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (9)
2023 (6)
2022 (7)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ralph Zimmermann
Founder | Advisor
Recent News
2025-10-16
2025-08-08
Company data provided by crunchbase