D. Hilton Associates, Inc. · 4 hours ago
Chief Operating Officer - Michigan Schools and Government Credit Union
Macomb County, MI
Full-time
Onsite
Director/Executive
7+ years expD. Hilton Associates, Inc. is seeking an accomplished Chief Operating Officer for Michigan Schools and Government Credit Union (MSGCU) due to a recent retirement. The COO will provide strategic leadership to enhance member experience and engagement while ensuring operational efficiency across various divisions.
Financial Services
Responsibilities
Provide strategic leadership and direction to all member-facing divisions of the Credit Union, including the organization’s branch network, call center, sales and service initiatives, the membership’s digital experience, marketing and business development, and MSGCU’s Investment Services
Enhance member experience and increase member engagement
Ensure consistency and brand alignment with MSGCU’s mission and values
Develop high-performing teams and drive innovation and operational efficiency
Contribute to the Credit Union’s strategic planning and organizational growth through data-driven strategies, collaborative and transparent leadership, and a robust understanding of financial services within a member-centric environment
Shape and elevate the member experience across every channel
Qualification
Required
Master's degree
At least seven years of progressive executive-level management experience in a financial institution
Company
D. Hilton Associates, Inc.
D. Hilton Associates, Inc. is one of the most recognized credit union consulting firms in the country with 40 years of experience. To date, D.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase