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Murgado Automotive Group · 5 months ago

Assistant Service Manager -Audi Stuart!

Stuart, FL

Full-time

Onsite

Mid Level

$100K/yr - $200K/yr

Murgado Automotive Group is seeking a dynamic and dedicated Assistant Service Manager to join their high-performing service department at Audi Stuart. The role involves supporting the Service Director in managing daily service activities, ensuring customer satisfaction, and driving departmental performance.

AutomotiveTransportation

Responsibilities

Assist the Service Director in overseeing all service department activities, ensuring efficiency and customer satisfaction

Manage the flow of work in the service department, prioritizing and assigning jobs to service technicians based on skill level and job complexity

Act as a liaison between customers and the service team, ensuring all customer concerns and needs are addressed promptly and professionally

Monitor and maintain service department performance metrics, including productivity, profitability, and customer satisfaction scores

Handle customer inquiries and resolve issues in a timely and effective manner, enhancing the overall service experience

Assist in managing warranty claims and ensuring all paperwork is completed accurately and submitted on time

Support the training and development of service department staff to maintain high levels of technical expertise and customer service skills

Help maintain a clean, safe, and organized service environment that complies with company and industry standards

Participate in meetings with the Service Director and other department heads to discuss goals, strategies, and performance improvements

Perform additional duties as assigned by the Service Director to support overall department success

Qualification

Automotive repair knowledgeCustomer service skillsLeadership skillsDealership management softwareOrganizational skillsCommunication skillsTime management

Required

High school diploma or GED required, associate or bachelor's degree in automotive technology, business, or a related field preferred

Previous experience in a service advisor or service management role, preferably in a luxury automotive dealership

Strong knowledge of automotive repair processes, warranty procedures, and dealership operations

Excellent leadership skills with the ability to motivate and manage a team effectively

Exceptional customer service skills with the ability to handle difficult situations with professionalism and poise

Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment

Proficiency in dealership management software and Microsoft Office Suite (Word, Excel, Outlook)

Valid driver's license and a clean driving record

Strong communication skills, both verbal and written

Benefits

Comprehensive benefits package including medical, dental, and vision insurance.

401(k) retirement plan with company match.

Paid time off and holidays.

Employee discounts on vehicles, parts, and service.

Opportunities for professional development and career advancement within the Murgado Automotive Group.

Company

Murgado Automotive Group

Murgado Automotive Group is one of America’s most exciting automotive groups, where you will find an extensive selection of Audi, Alfa Romeo, Bentley, BMW, Buick, Cadillac, Ferrari, GMC, Honda, Infiniti, Mazda, Mercedes-Benz Luxury Pre-Owned, Porsche, Volkswagen & a wide variety of Certified pre-owned vehicles.

Founded in 2001