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Snow Companies · 5 months ago

VP, Client Services

Williamsburg, VA

Full-time

Onsite

Director/Executive

8+ years exp

Snow Companies is a healthcare-focused agency seeking a Vice President of Client Services. The role involves strategically guiding clients to achieve their communication and business objectives while fostering brand growth and managing client relationships. The VP will lead teams, drive organic growth, and ensure the delivery of high-quality services to clients.

Marketing & Advertising

Responsibilities

Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary

Manage product strategy and ensure tactical implementation relating to product strategy

Provide short- and long-term direction for product strategy

Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

Confer with Account Team for internal issue resolutions related to team dynamics

Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate

Keep SVP/EVPs apprised of key issues regarding account status

Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner

Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge

Maintain a strong market knowledge of existing competition and pipeline products in brand category

Review and approves all materials before client review

Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts

Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials

Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth

Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services

Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership

Develop and approve SOWs for clients

Prepare for and attend strategic planning meetings with clients

Develop internal processes and procedures for best practices across company

Travel is a requirement of this role

The VP may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs

Qualification

Pharmaceutical advertisingClient relationship managementStrategic marketingDigital trends in healthcareFinancial managementTeam leadershipMicrosoft Office proficiencyCommunication skillsMentoring skillsPresentation skills