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Actian · 5 months ago

Customer Enablement & Training

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Actian Corporation is a leading provider of hybrid cloud data platforms, focused on transforming industries through data management and integration. The Customer Enablement & Training Specialist will design and implement customer enablement programs to ensure successful adoption of Actian’s Cloud solutions, collaborating with various teams to enhance customer experiences and drive long-term proficiency.

AnalyticsBig DataData ManagementEnterprise SoftwareSaaS

Comp. & Benefits

Responsibilities

Design and execute a customer enablement framework that supports onboarding, drives feature engagement, and builds long-term proficiency—working in partnership with CSMs to align enablement efforts with customer adoption goals

Develop engaging programs and resources (e.g., toolkits, self-service guides, webinars, gamified recognitions) to help key user personas to become confident and effective users of Actian’s Cloud products

Deliver high-impact training for enterprise customers—including live workshops, webinars, recorded content, and train-the-trainer programs—tailored for technical and business audiences

Develop high-quality enablement materials such as use-case-driven playbooks, quick-start guides, video tutorials, and best practice documentation

Measure the impact of onboarding, enablement, and training programs using key metrics (e.g., CSAT, adoption rates) and use insights to continuously improve program quality and outcomes

Collaborate with Product and cross-functional leaders to train internal delivery teams (Customer Success, Support, Cloud Services, User Education) on new product features and customer-facing best practices

Partner with CSMs to identify adoption challenges and align enablement initiatives with customer needs, product releases, and strategic priorities

Collect feedback from customers and internal teams to refine programs and ensure they drive measurable business outcomes

Align enablement strategies with company goals (retention, adoption, time to value, and CSAT/NPS)

Qualification

Customer enablementData governanceTraining developmentInstructional designCloud architecturesData catalogingData observabilityAI toolsCRM toolsCommunicationCross-functional collaborationCustomer-first mindsetPresentation skills

Required

5 years of experience in customer enablement, product training, or user education for SaaS or enterprise software in the data management, data governance, or data catalog space

Knowledge of data governance, metadata management, data cataloging, data lineage, data observability, and data quality methods and concepts

Proven experience designing and delivering enablement and training programs for enterprise customers and internal delivery teams

Strong instructional design and facilitation skills, with the ability to create clear, engaging, and effective learning experiences

Excellent communication and presentation skills, comfortable engaging with technical and non-technical audiences at all levels

Understanding of cloud architectures and data ecosystems, including SaaS, hybrid, and multi-cloud environments

Collaborative mindset and ability to work cross-functionally with Customer Success, Product, Technical Support, Cloud Services, and User Education teams

Customer-first mindset with a passion for helping organizations achieve success