Apply on Employer Site

SOSi · 5 months ago

Associate Application Systems Analyst (SYSMAN)

Fort Huachuca, Arizona

Full-time

Onsite

Entry Level

2+ years exp

SOSi is currently seeking an Associate Application Systems Analyst in Fort Huachuca, AZ. The ideal candidate will assist with troubleshooting application errors and provide support for the SYSMAN environment, utilizing diagnostic tools and ServiceNow ITSM to resolve technical problems and improve system operations.

ConsultingGovernmentInformation Technology

No H1B

Security Clearance Required

Responsibilities

Assist with troubleshooting application errors, operating system(s), server hardware, network communications and storage allocation issues within the SYSMAN environment (MECM/SCOM)

Utilize diagnostic tools to trace and resolve technical problems

Utilize ServiceNow ITSM to track and resolve problems impacting continued system operations and make recommendations for any corrective actions required

Plan, coordinate, and document the use of revised/updated procedures, processes, and methods for the operations and maintenance of the SYSMAN infrastructure

Provide "on-call" support after business hours and during weekends when required

Respond to automatically generated trouble tickets for changes in status and assign them to the appropriate analyst

Provide guidance to team members as required

Qualification

MECM AdministrationSCOM AdministrationIAT II CertificationMicrosoft CertificationServiceNow ITSMAnalytical skillsCustomer serviceProblem-solving skillsTeam collaboration

Required

Active in scope SECRET clearance or the ability to obtain Interim SECRET eligibility

HS +2 yrs. similar technical experience or AA/AS or BS/BA

An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required

Obtain a Microsoft certification w/in 180 days

Excellent team skills, must be thorough, must have excellent communications skills, written and verbal

Demonstrate initiative and be results oriented with flexibility and tenacity

Demonstrate the ability to continuously adjust priorities to reflect changing circumstances

Ability to work in a dynamic cross-organizational team environment

Strong dedication to provide quality customer service

Effective problem-solving skills and inherent decision-making ability

Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue

Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager

Willing to work overtime, holidays, and weekends as necessary