XTIVIA, Inc. · 5 months ago
Jira Service Management Data Center Administrator
Washington, DC
Full-time
Onsite
Mid Level
$100K/yr - $175K/yr
3+ years expXTIVIA, Inc. is seeking an experienced Jira Service Management Data Center Administrator to join their team in the Washington, D.C. area. This role involves managing and optimizing the Jira Service Management Data Center deployment while providing exceptional support to internal customers in a fast-paced environment.
Business IntelligenceConsultingCRMSoftware
No H1B
Security Clearance Required
Responsibilities
Administer and configure Jira Service Management in a Data Center environment
Configure workflows, screens, fields, permissions, and notification schemes
Manage user accounts, groups, and project permissions
Provide technical support and training to end users across the organization
Develop and maintain documentation and standard operating procedures
Collaborate with customer teams to customize Jira Service Management configurations
Participate in change management processes and system configuration updates
Create and maintain service desk portals, request types, and customer notifications
Implement and maintain integrations with third-party applications and tools
Qualification
Required
Minimum 3–5 years of experience administering Jira Service Management
Proven experience with Jira Service Management Data Center deployments and architecture
Strong understanding of Jira Service Management workflows, custom fields, permissions, and project configuration
Proficiency in JQL for creating complex filters and reports
Knowledge of REST APIs and system integrations
Strong problem-solving and analytical skills
Strong troubleshooting and problem-solving skills
Excellent interpersonal and communication skills
Ability to work effectively under pressure with demanding stakeholders
Experience in fast-paced, high-standards environments
Must be located in the Washington, D.C. metropolitan area
Ability to work primarily on-site with occasional remote work flexibility
Must have Top Secret clearance and be able to obtain SCI clearance
Preferred
Atlassian Certified Jira Service Management Administrator certification
Experience with ScriptRunner for Jira Service Management
Knowledge of additional Atlassian products (Confluence, Bitbucket)
Experience with automation tools and scripting (Groovy, Python, PowerShell)
Familiarity with ITIL framework and service management best practices
Basic knowledge of system performance tuning and troubleshooting
Background in Agile/Scrum methodologies
Company
XTIVIA, Inc.
Our power comes from our people. Since XTIVIA’s inception 30 years ago, we have worked to assemble a team with deep expertise.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dennis Robinson
President & CEO
Vivek Agarwal
CTO
Recent News
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