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CACI International Inc · 5 months ago

Network Request Fulfillment Project Lead

Sterling, VA

Full-time

Onsite

Senior Level

$104K/yr - $218K/yr

7+ years exp

CACI International Inc is seeking an experienced Network Request Fulfillment Project Lead to oversee and optimize their network request fulfillment projects. The role involves managing projects aimed at improving efficiency, accuracy, and timeliness of network request fulfillment, in alignment with organizational goals and industry best practices.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Lead projects to design, implement, and enhance network request fulfillment projects

Develop and maintain standard operating procedures (SOPs) for handling network requests

Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs

Implement and manage tools and technologies to support efficient request fulfillment

Establish KPIs and metrics to measure and improve request fulfillment performance

Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation

Develop and maintain a knowledge base for common network requests and solutions

Provide regular reports on request fulfillment performance to senior management

Identify and implement automation opportunities to streamline request projects

Lead training initiatives for team members on tools, processes, and best practices

Manage relationships with vendors and service providers involved in request fulfillment

Ensure compliance with relevant IT governance frameworks and industry standards

Qualification

Networking conceptsIT project managementITIL familiarityTicketing systemsAnalytical skillsProcess improvementKnowledge base developmentVendor managementAutomation opportunitiesCommunication skillsInterpersonal skillsProblem-solving skillsProject management skillsLeadership skills

Required

Bachelor's degree in technical management, or related field

7+ years of work related experience

TS/SCI with Poly required

Understanding of networking concepts, technologies, and best practices

Proven experience in leading IT projects, particularly in process improvement

Familiarity with IT service management frameworks (e.g., ITIL)

Experience with ticketing systems and IT service management tools

Excellent project management skills

Strong analytical and problem-solving abilities

Outstanding communication and interpersonal skills

Preferred

ITIL certification preferred; additional PM certifications (e.g., PMP) a plus

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees