Fairbanks Scales · 5 months ago
Order Support Coordinator
St Johnsbury, VT
Full-time
Onsite
Mid, Senior Level
5+ years expFairbanks Scales is a company focused on delivering quality products and services, and they are seeking an Order Support Coordinator to ensure customer orders for parts and products are fulfilled and shipped as scheduled. The role involves organizing order packets, monitoring order backlogs, preparing shipping documents, and responding to customer requests while adhering to management guidelines.
ElectronicsManufacturing
No H1B
Responsibilities
Organize customer order packets to pick, pack and ship, assuring packets are complete and accurate. For Export orders, ensure that shipments have necessary approvals, export licenses and packing information. Prepare shipper export documents for parts and products being shipped to Canada and Puerto Rico within current export requirements
Continually monitor and maintain open order backlog and provide factory with the guidance needed to meet scheduled shipment dates
Ensure that products, parts and sundries are packed and shipped as scheduled utilizing the lowest cost of transportation consistent with management instruction and customer requirements
Create supporting documents and reports such as routing and process sheets, work center loading or measurement reports and graphs utilizing available computer software system
Gather or create other items required for assembly, pick, pack or ship of parts or products such as labels, serial tags, shipping instructions, routings and bills of lading
Respond to, authorize within established written guidelines, ensure delivery schedule and track internal and external customer requests for exchange parts or products, warranty exchange parts or products and products being returned for credit. If the customer request is outside written authorization guidelines contact the QC Manager or Warranty Manager for decision and resolution
Create supporting documents and coordinate shipments as required for process of orders for special circumstances below: Contract Customers who maintain inventory at our facility. Interface with them to include receipt verifications of customer owned property at our facility; completion of online shipment screens as agent for contract customer; notification of shipments of customer owned inventory. Verification of accuracy of work done by others to include picking, packing and labeling of items shipped for Contract Customer. Internet interface to customer specific web sites belonging to contracted companies, to include providing shipping documentation such as bills of lading, shipment release requests, carrier coordination, routing requests and tracking information for customers
Note and document order shipment errors that may occur and distribute to appropriate departments to ensure errors are not repeated
Report results and measurements as may be required by department supervisor
When necessary, provide back-up to other office unit positions within the distribution area
Qualification
Required
High School Diploma or GED
Minimum of 5 years of related experience
Must adhere to a robust safety culture
Proficient in Microsoft Office products - specifically Excel, Word, Outlook, files sharing services
Experience navigating ERP systems
Critical thinker with exceptional attention to detail
Excellent, customer service skills
Strong problem-solving skills
Excellent communication skills, both verbally and in writing to many levels of internal and external contacts
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
Required to use close vision and be able to focus
Regularly lift or carry up to 25 lbs
Regularly required to talk, hear; sit, stand, bend at the knee and waist, and walk
Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer
Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment
Regular attendance is a necessary and essential function
Company
Fairbanks Scales
Fairbanks Scales is a manufacturer of weighing and electronics devices.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rick Norden
President and Chief Executive Officer
Shawn Nicholas
CFO, Fairbanks Scales Inc
Recent News
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