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Resillion · 5 months ago

Home Entertainment QC Supervisor

United States

Full-time

Remote

Mid, Senior Level

$24/hr - $25/hr

5+ years exp

Resillion is a strategic partner for quality assurance, offering worldwide services in quality technology and testing. They are seeking a Home Entertainment QC Supervisor to oversee quality control operations, manage project assignments, and provide training to QC operators, ensuring high standards are met in media content production.

Consulting

Responsibilities

Review issues submitted by QC Operators to determine validity, accuracy, and severity

Compile issues into a comprehensive report and deliver to clients before deadline

Act as a resource to QC Operators regarding QC issues and A/V equipment set-up

Escalate issues to management as needed

Perform functionality, A/V linear, and compatibility QCs

Assign projects to team members for the current and following day, to ensure projects are completed by deadline

Receive, process, and track physical media assets – check discs, hard drives, burned media discs, etc. and input them into internal database

Respond to clients’ inquiries

Act as back-up for Day Shift Supervisor, working an earlier shift when Day Shift Supervisor is out

Provide and/or coordinate training for new hires

Provide ongoing feedback and training to QC Operators

Under the guidance of the department Director, keep QC test procedures up-to-date and adjust steps as needed

Conduct bi-weekly firmware checks on all players and monitors and update as needed, and keep track of updates current

Troubleshoot issues with A/V equipment and station computers; escalate issues to management, engineering, or IT as needed

Miscellaneous occasional admin duties, including answering the phone and the back receiving door

Qualification

Supervisory experiencePostproduction experienceA/V equipment troubleshootingFileMakerExcel proficiencyDVD & Blu-Ray productionCuriosity about technologyCommunication skills

Required

Minimum 3 years previous supervisory experience

Minimum 5 years' experience in the Postproduction, Home Entertainment, or Media industry

Experience utilizing various devices for both physical media and streaming playback (set top boxes, gaming systems, streaming media players, etc.)

Experience with FileMaker

Proficiency in Excel

Deep understanding of DVD & Blu-Ray production processes, Surround Sound, Dolby ATMOS, HD, UHD, and regional products (domestic and international), etc

Excellent verbal and written communication skills

A love of television and movies and a genuine curiosity about the technology involved in creating them