Luminis Health · 6 months ago
Patient Account Representative - Medicine - Surgery
Annapolis, MD
Full-time
Onsite
Entry Level
$18/hr - $24/hr
2+ years expLuminis Health is a healthcare provider seeking a Patient Account Representative to work in their Central Billing Office. This role involves providing billing services, processing patient charges, and following up with insurance companies and patients while delivering outstanding customer service.
Health CareMedicalNon Profit
Responsibilities
Demonstrates Proficient Use of Practice Management Software: Efficient utilization of billing system database to update facility file and patient demographic information; assures correct balance of charge and payment batches, bank deposits, and proper reconciliation. Ability to edit a claim and send/receive claim notes in the billing system
Competence with Insurance Issues: Demonstrated ability to post charges, payments, adjustments, and knows how to work unpostables. Understands the credit, collection, and zero pay work lists and knows how to effectively use them. Demonstrates the ability to understand and utilize kick codes correctly and shows competence with coding knowledge
Organization Efficiency: Effectively maintains collections and follow up account activity by ensuring the proper organizations, tracking, filing and documenting of all correspondence. Demonstrated ability to utilize Outlook email and navigate in the Word and Excel software applications
Demonstrates Competence with the Collection Process: Responds to patient billing and insurance inquiries and facilitates resolution of financial issues promptly
Demonstrates basic knowledge in interpreting and understanding billing slips and the Athena workflow dashboard
Business Operations: Accurately completes payment/deposit batches with proper allocation of monies. Completes and understands month end productivity and statistical reports. Understands applicable financial policies to include cash discounts, payment plans, sliding fee schedule, etc. Reviews patient invoices and claims for accuracy and completeness before submission
Provides Outstanding Customer Service: Prepares account history information for physician review and/or transfer to collection agency. Answers patient calls in a professional and timely manner, projecting proper telephone etiquette; understands when it is acceptable to release patients protected health information
Business Conduct: Displays professionalism in the workplace maintaining a positive team attitude; demonstrates dependability through perfect attendance and reliability via non-existent tardiness
Qualification
Required
High school diploma or GED
Two to four years of billing experience including ICD9, CPT coding and medical terminology or related experience
Experience operating multi-line phone system, fax machine, photocopier, and PC
Experience with Microsoft Office, Word and Excel
Ability to communicate professionally via internet
Ability to operate PC efficiently and type 40 wpm
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more
Company
Luminis Health
Luminis Health is a not for profit organization that provides exceptional health care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Beales
Chief Human Resources Officer
Recent News
Business – Baltimore Sun
2025-10-24
Fierce Healthcare
2025-10-09
Technically Media
2025-07-31
Company data provided by crunchbase