Overhead Door Corporation · 5 months ago
Customer Service Representative
Mount Hope, OH
Full-time
Onsite
New Grad, Entry LevelOverhead Door Corporation is seeking a Customer Service Representative to address customer inquiries and complaints regarding their products and services. The role involves resolving problems, providing guidance, and ensuring customer satisfaction through effective communication and follow-up.
Building MaterialManufacturingProduct Design
Responsibilities
Respond to customer’s inquiries and/or complaints regarding the company’s product or services
Respond to calls on a daily basis, incoming and/or call-backs
Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies
Inform customers of procedures and resolutions of problems
Provide follow-up to ensure customer satisfaction
Provide guidance and support to Lewisville CSR’s
Assist upper-management in delegating routine office work
Maintain an accurate account of incoming telephone calls
Operate computer terminal (JDE, Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates
Process credit card, check and in-warranty orders
Track packages/shipments through carrier
Provide detailed explanation of company policy and procedures in respect to warranty
Investigate and respond to customer order/billing inquiries and process credits if necessary
Take, investigate and solve customer complaints
Interface with dealers to solve customer problems
Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors
Mail/fax/email sales literature and service information to customers
Provide follow-up with customer, retail store, distributors and/or dealer as necessary
RightFax acknowledgement of credits and invoices. Mail rejections of RightFax
Qualification
Required
Customer Service Experience
Exceptional telephone communication and problem solving skills
Basic computer skills, including data entry, Excel, Word, Power Point and Lotus Notes
Must be capable of handling advanced customer complaints in a satisfactory manner
High School Diploma or Equivalent
Company
Overhead Door Corporation
Overhead Door Corporation is a manufacturer of doors and openers for residential, commercial, and industrial sectors.
Founded in 1921
1001-5000 employees
H1B Sponsorship
Overhead Door Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (6)
2023 (18)
2022 (30)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Kelly Terry
President and CEO
Recent News
Google Patent
2025-05-06
Google Patent
2025-05-06
Google Patent
2025-05-06
Company data provided by crunchbase