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BTIG · 5 months ago

Technology, Service Desk Associate

New York, New York, United States

Full-time

Onsite

Entry, Mid Level

$85K/yr - $115K/yr

2+ years exp

BTIG is a global financial services firm specializing in institutional trading and related brokerage services. They are seeking a Desktop Support Specialist to provide technical assistance and support to employees, managing issues through a ticketing system and troubleshooting hardware and software problems. The role requires excellent communication skills and the ability to work effectively in a fast-paced environment.

Financial Services

No H1B

Responsibilities

Serve as the first point of contact for customers needing technical assistance

Must work East Coast Market hours

Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues

Troubleshoot hardware, Windows 10, Windows 11 and application issues

Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones

Install and manage Spyware/Malware tools

Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay

Provide first level network support and troubleshooting for both wireless and wired configurations

A basic understanding of Active Directory at the Organization Unit level

Troubleshoot Cisco Phone systems / Video conference

Qualification

Windows 10Windows 11Incident managementDesktop supportServiceNowMicrosoft/Office 365Cisco Phone systemsActive DirectoryCustomer-facing experienceC-suite supportContinuous improvementTrading desk supportMS900 certificationProblem-solvingCommunication skillsFast-paced environment

Required

Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support

Experience with incident management/ticketing system like ServiceNow

Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365

Experience with System Center Configuration Manager/Endpoint Manager

Experience with patch management and application deployment

Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices

Ability to thrive in a fast-paced environment and work effectively under pressure

Experience providing ongoing support to C-suite executives

High school degree required; college degree strongly preferred

Must be willing to get MS900 certification

Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type

Preferred

Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred

Benefits

Competitive compensation and benefits package

Discretionary bonus

Overtime

Company

BTIG

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. It is a sub-organization of VR Insurance Holdings.

Founded in 2002

San Francisco, California, USA

501-1000 employees