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Master Technology Group | MTG · 5 months ago

Technical Support Specialist Level 3 – Quality Assurance (QA)

Eden Prairie, MN

Full-time

Onsite

Mid, Senior Level

$85K/yr - $110K/yr

5+ years exp

Master Technology Group (MTG) specializes in designing, installing, and servicing low-voltage commercial property technologies. The Technical Support Specialist Level 3 – QA provides customer-focused technology support, ensuring compliance and quality standards while maintaining strong relationships with clients and partners.

CRMInformation TechnologySoftware

Responsibilities

Support customers, coordinators, field technicians, and project managers with technical advice, troubleshooting, and resource allocation

Collaborate with Business Development and Operations to provide pre-sales and post-sales support for MTG solutions and systems

Deliver remote and hands-on training to field personnel to ensure compliance with all applicable codes, client specifications, and MTG’s quality standards

Serve as an escalation point for troubleshooting, programming, maintaining, and servicing client systems

Pre-program, build, and stage equipment for installation when practical, to streamline on-site setup

Provide remote and on-site programming and commissioning for client systems

Conduct remote and on-site quality assurance audits to verify system performance and installation standards

Assist installation, service, and coordination teams with technical planning, issue resolution, and commissioning, ensuring systems operate as intended and meet MTG quality standards

Provide user training to client representatives

Provide technical training to field personnel and colleagues

Contribute to continuous improvement initiatives by providing feedback to management on processes, efficiency, and client satisfaction

Deliver outstanding customer service and build strong, professional relationships with clients, vendors, partners, and colleagues

Other duties to support the company vision and goals as requested

Qualification

Low-voltage systemsSecurity-related systemsTechnical trainingIndustry certificationsWindows proficiencyMultitaskingProblem-solvingTime managementCommunication skillsOrganizational skills

Required

Minimum of 5 years of field experience installing, configuring, programming, and servicing video, access control, and intrusion systems

Field experience with low-voltage cabling, data infrastructure, fire alarms, EAS, DAS, AV, and other workplace technology systems is advantageous

Proven ability to design, configure, and program a variety of security-related systems

Demonstrated experience in delivering user training to client representatives and technical training to field personnel

Strong interest and motivation to pursue ongoing education and additional certifications

Solid familiarity with the National Electrical Code (NEC)

Ability to meet travel and on-call requirements for the position

Excellent time management and organizational skills

Strong problem-solving and decision-making capabilities

Ability to multitask effectively in a fast-paced, multi-project environment

Proficiency in Windows-based computer environments, including MS Office (Outlook, Excel, Word) and other standard software

Excellent written and verbal communication skills

Preferred

Industry certifications such as MN Power Limited Technician (PLT), NICET Video Security Systems Technician, ESA certifications, or equivalent are preferred

Manufacturer certifications such as Axis Network Video, Milestone, Genetec, Exacq, Bosch, KeyScan, Avigilon, Lenel S2, March Networks, or Open Options are preferred