OhioGuidestone · 5 months ago
Residential Specialist (DV Shelter) - PRN float shifts and weekend shifts
New Philadelphia, OH
Part-time
Onsite
New Grad, Entry LevelOhioGuidestone is a leading social service agency in Cleveland, OH, dedicated to providing community behavioral health care. The Residential Specialist role involves supervising clients, providing crisis intervention, and ensuring the safety and support of women and children in the domestic violence shelter.
Health CareNon ProfitProfessional Services
Responsibilities
Completes all necessary paperwork including client logs, crisis sheets, information and referral intake, discharge forms, and all other required paperwork, inspects forms for accuracy
Answers crisis line to converse and assesses caller’s appropriateness for admission to Harbor House or makes referral to other suitable community agency
Answers business line at Harbor House and conveys messages to staff or forwards to appropriate department
Attends and provides input to agency meetings, as assigned
Supervises clients and assists in the cleaning of the shelter
Cooperates in maintaining coverage for the Domestic Violence Shelter, which requires coverage seven (7) days per week and up to twenty-four (24) hours per day
Promotes the efficient and effective use of Agency resources, including both labor and consumable supplies
Complies with and supports others in complying with the Policies and Procedures of Harbor House, Inc
Observes all rules of confidentiality as they relate to client information both internally and in dealing with outside individuals and/or agencies
Assumes responsibility for being knowledgeable about client rights, ADA and the procedures governing them
Provides support to Harbor House residents by listening and being empathic, assist in safety planning
Have knowledge in the use of Hispanic interpreters and use of the Sorensen system for the deaf population
Provide linkage and referral services to residents when needed, assist in teaching needed skills related to activities of daily living, and advocate for resident as needed
Handles crisis situations in a calm, quick and efficient manner and when necessary, calls the Residential Manager, Case Manager, Counselor, 911 or the appropriate authorities as the situation demands
Interacting appropriately in a host setting and working cooperatively with staff members
Promote positive staff/client interactions through role modeling and teaching
Creating a welcoming & calming atmosphere and role modeling effective conflict resolution
Ability to maintain appropriate professional and personal boundaries with staff and clients
Relates to other persons and tolerates personal differences in values and opinions which include sensitivity to OhioGuidestone population’s cultural and socioeconomic characteristics and treatment needs
Responsible for transporting clients when needed to appointments or meetings using company van or personal vehicle
Maintains regular and reliable attendance
May be involved in the planning, organization, and implementation of special Domestic Violence related events or department specific projects or seasonal program changes
In times of need, may be asked to complete related duties other than those indicated above as assigned by their supervisor
Attend required training in trauma informed care, LGBTQ population, victim advocacy skills, legal advocacy skills, BASIC training, ADA, Ethics, Cultural Diversity, Hispanic Population, other underserved groups, Parent Mentoring/Nurturing Parent Model, and other trainings as assigned
Have knowledge in assisting a victim with filing for a protection order and accessing the VINE system
Track and log outcomes data in the electronic record
Manage and monitor the security of the home, tending to the monitors, driveway sensors, cameras, etc. to ensure victim safety and timely alert to law enforcement should an abuser approach the property
Qualification
Required
High School Diploma, or Associates Degree or enrollment in college with a major in sociology, psychology, criminal justice or related field; or appropriate work and/or life experience
Must have a valid Ohio Driver's License and safe driving record
Benefits
Health and safety of our employees.
Pre-employment screening process upon receipt of an offer of employment.
Fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made.
Company
OhioGuidestone
OhioGuidestone is a non-profit organization.
Founded in 1864
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$7.81MKey Investors
Union Home Mortgage Foundation
2025-10-07Grant· $0.01M
2024-07-16Grant· $0.01M
2022-10-13Grant· $7.8M
Leadership Team
Brant Russell
President, Chief Executive Officer
Recent News
2025-04-04
BG Independent News
2024-05-20
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