Crisp · 5 hours ago
Senior Client Success Manager
Atlanta, GA
Full-time
Onsite
Senior Level
6+ years expCrisp is a leading company in legal marketing and business coaching, aiming to make a significant impact on law firms' revenue. The Senior Client Success Manager will ensure clients achieve their goals through Crisp's video marketing campaigns, acting as a liaison between clients and production teams to deliver exceptional results.
Professional Training & Coaching
Responsibilities
Track video production with clientele and the production department
Track performance of social media content, campaigns, community engagement, and overall social presence, and present findings to our clients on a monthly cadence
Collaborate with the Creative team and internal partners as they translate strategy into consumer-facing assets
Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted
Serving as a liaison between the client and the cinematographers and editors
Creating production booklets for clients (that will ultimately shape the best damn video they’ve ever seen)
Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful
Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies
Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives
Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings
Develop and execute renewal strategies aligned with client goals and objectives. Build strong client partnerships through open communication and proactive account management
Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs
Qualification
Required
Have a minimum of 6 years of professional experience that includes proven success in previous client-facing roles and a marketing background
Embody empathy, resourcefulness, and drive
Have an extreme attention to detail (you were the kind of person to correct your teacher in school - we get it, and we support it)
Exhibit almost obsessive organizational abilities (you color code your priorities, but you also probably color code those color codes)
Have a team-centric attitude (We're one big happy family, crazy cousins included!)
Have a fast-paced work ethic that allows you to meet tight deadlines (24 hour deadline with a to-do list a mile long? No problem!)
Focus on problem-solving and identify new opportunities for taking initiative
Preferred
Bilingual (Spanish speaking) is preferred, not required
Benefits
100% Company Paid Health/Vision/Dental.
4% 401K Match.
Generous Paid Time Off.
Paid Parental Leave for New Parents.
Paid Relocation for Non-Local Candidates.
Company
Crisp
Here at Crisp, we’re on a mission to help 10,000 law firms grow their revenue by $10,000,000 each ($100B impact).
Founded in 2012Atlanta, Georgia, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Emily Housley
Strategic Assistant to the CEO
Company data provided by crunchbase