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Paradies Lagardère · 1 day ago

Zone Manager

Columbus, OH

Full-time

Onsite

Mid Level

Paradies Lagardère is a retail company seeking an Evening Zone Manager to drive sales, service, and operational excellence. The Zone Manager will oversee store operations, train associates, and ensure high service standards while achieving sales goals.

Hospitality

Responsibilities

Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures

Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Facilitate opening and closing of stores

Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions

Ensure store merchandising standards are consistently executed per the company guidelines

Coordinate, monitor and align team resources to maximize sales and service potential

Resolve basic IT /register issues and escalate as necessary

Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately

Prepare for and participate in inventories; verify high risk counts

Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events

Communicate daily with the team; look for additional ways to drive business through product, processes, or people

Serve as the Manager on Duty providing leadership during assigned shifts

Direct, coach, and train Associates in their daily job assignments

Represent and support the company by fostering strong business relationships within the airport community

Monitor and address performance issues in a timely manner through a partnership with AGM or GM

Contribute feedback on Associate reviews and provide input on Associate counseling

Other duties as assigned

Qualification

LeadershipTeamwork

Preferred

Leader: Inspires teammates to follow them

Team Player: Works well as a member of a group

Company

Paradies Lagardère

Glassdoor2.9

Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.

Founded in 1960