EliseAI · 5 months ago
Senior Technical Support Analyst | Housing
New York City
Full-time
Onsite
Mid, Senior Level
$75K/yr - $90K/yr
1+ years expEliseAI is a company focused on improving housing and healthcare industries through AI integration. They are seeking a Senior Technical Support Analyst to provide Tier 2 technical support, troubleshoot complex issues, and collaborate with engineering teams to enhance product solutions.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Provide Tier 2 technical support to clients through Zendesk, ensuring timely and accurate resolution of issues
Investigate, troubleshoot, and resolve complex technical issues, escalating when appropriate
Act as a subject matter expert on client-specific configurations and workflows across the EliseAI Portal
Collaborate closely with the Solutions and Engineering teams to identify trends, share feedback, and contribute to product and workflow improvements
Maintain clear, professional communication with clients throughout the support lifecycle, always with a customer-obsessed mindset
Update and expand internal documentation, FAQs, and user-facing guides to support scalable self-service
Perform quality assurance audits on our Support AI Chatbot and coach it to ensure correct responses
Begin developing technical depth by learning tools such as SQL, APIs, Retool, and CRM configuration logic
Attract top-tier talent to join our driven team
Qualification
Required
1–3 years of experience in a customer support or technical support role (SaaS or startup experience a plus)
Demonstrated technical proficiency (Computer Science degree, coding bootcamp certificate, or hands-on experience)
Comfortable working with support platforms and CRMs (Zendesk, Salesforce, etc.)
Strong analytical skills with a bias for data-driven decisions
Clear, professional verbal and written communication skills
Strong organizational skills and a proactive approach to solving problems
Experience using low-code/no-code tools like Retool
Familiarity with SQL and experience writing queries
Experience with tools such as DataDog, Postman, Tableau, or similar
Advanced Google Sheets or Excel knowledge
Previous exposure to API integrations or debugging workflows
Interest in evolving into a Solutions Engineer role over time
Willingness to work in person at our NYC office 5 days a week
Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
201-500 employees
H1B Sponsorship
EliseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase