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Metropolitan Commercial Bank · 1 day ago

Head of Banking Operations

NYC Metro Area

Full-time

Hybrid

Director/Executive

$275K/yr - $300K/yr

15+ years exp

Metropolitan Commercial Bank is a full-service commercial bank based in New York City. The SVP, Head of Banking Operations, is responsible for leading core banking operations, driving efficiency, and increasing automation and compliance through technology-enabled solutions.

BankingBusiness DevelopmentCommercial

Responsibilities

Lead the core banking Operations teams in driving operational enhancements and efficiency across loan operations, deposit operations, and reconciliations. Establish best practices and processes, solve critical problems, and manage performance effectively

Drive automation and process optimization to modernize operations and improve scalability

Identify and implement technology solutions to enhance efficiency and reduce operational risks

Lead system conversions and upgrades, ensuring seamless integration with operational processes

Define and execute the operational strategy to align with the bank’s growth and digital goals

Build and lead high-performing teams, fostering a culture of innovation and continuous improvement

Partner with business leaders and stakeholders to address challenges, resolve issues, and enhance service capabilities

Ensure compliance with all regulatory and legal requirements through robust controls and risk mitigation strategies

Manage fraud risk through continuous evaluation and enhancement of controls

Monitor operational metrics and report on trends, performance, and issues to executive leadership

Collaborate with Human Resources to develop strategic staffing plans that address organizational growth and ensure proper structure within the department and to support operational demands

Build relationships with other departments such as marketing, finance, legal, compliance, and risk to identify important trends, potential problems, and opportunities. Set clear objectives for the team and utilize all available resources to address the toughest challenges

Act swiftly to resolve issues preventing the team from working effectively, presenting proactive ideas to support growth and maintain market competitiveness

Qualification

Operational efficiencyTransaction bankingPayment processingDeposit operationsLoan operationsBank reconciliationsRegulatory complianceAnalytical skillsTime managementInterpersonal skillsTeam leadership

Required

A minimum of 15 years of professional experience involving technology-focused process improvements, transformations, and system implementations with a strong emphasis on operational efficiency

Extensive knowledge in transaction banking, payment processing, and financial services, including: Managing operational risk, Deposit operations (e.g., item processing, deposit product management), Loan operations (e.g., loan booking, closing, and administration), Bank Reconciliations

Proficiency in deposit and loan regulations including ECCHO Operating Rules

Ability to establish and communicate a vision, solve problems from a high level, and be deeply involved in processes, systems and service delivery details

Strong analytical skills, excellent time-management and organizational habits, and effective communication and presentation skills for senior stakeholders

Experience working in dynamic, rapid growth environments with tight deadlines

Hands-on approach with strong interpersonal skills — able to build and manage relationships with team members, cross-functional colleagues, and external partners

Track record of leading and developing a team, investing in coaching and development