SHI International Corp. · 5 months ago
Service Delivery Engineer - AI
Piscataway, NJ USA
Full-time
Onsite
Mid Level
$90K/yr - $140K/yrSHI International Corp. is a global provider of IT solutions and services, helping organizations adapt through technology since 1989. The Service Delivery Engineer - AI will support the deployment of AI computing systems in customer data centers, ensuring effective integration and operation of AI solutions tailored to client needs.
HardwareInformation TechnologySoftware
Responsibilities
Oversee the deployment and integration of AI solutions, ensuring alignment with client requirements
Collaborate with clients to gather needs and deliver tailored technical expertise throughout project phases
Troubleshoot and resolve technical issues during AI solution implementation in coordination with relevant teams
Manage project timelines, deliverables, and resources to ensure timely and successful outcomes
Conduct training sessions for clients, explaining complex AI and machine learning concepts in accessible terms
Document technical processes and provide feedback to enhance AI service offerings and internal best practices
Work closely with product development teams to relay client feedback and drive continuous product improvements
Travel to client locations as needed to deliver hands-on support and professional services
Utilize advanced knowledge of AI/ML frameworks, data analysis tools, and programming languages to support solutions
Maintain a strong customer service focus, ensuring effective communication and high satisfaction throughout project lifecycles
Qualification
Required
A bachelor's degree in Computer Science, Engineering, Data Science, or a related field
Experience in AI and machine learning, including developing, deploying, and maintaining AI solutions
Experience working on projects that require integration with client systems and infrastructure
Proficiency in programming languages such as Python, R, or Java
Experience with AI/ML frameworks and tools like TensorFlow, PyTorch, or Scikit-learn
Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and experience deploying AI solutions in cloud environments
Willingness to travel extensively and work onsite as needed
Ability to work flexible hours
Ability to work weekends
Ability to move or lift up to 50 lbs
The ability to write, debug, and maintain code in programming languages such as Python, R, or Java to support AI initiatives – Intermediate
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
Expertise in installing, maintaining, and troubleshooting BIOS firmware and device drivers to ensure system functionality and performance. - Intermediate
Preferred
Previous experience in a client-facing technical role, preferably in AI or IT service delivery
Familiarity with cloud platforms like AWS, Azure, or Google Cloud for deploying AI solutions
Understanding of networking principles and security best practices relevant to deploying AI solutions
Ability to quickly adapt to different environments and client requirements
Experience working with diverse teams and understanding of cultural differences, which can be beneficial when traveling to various client sites
Relevant certifications in AI, cloud computing, (e.g., AWS Certified Machine Learning, PMP) or IT service management can be an added advantage
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
Founded in 1989
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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2025-11-08
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2025-11-08
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