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Tulane University · 5 months ago

User Services Analyst II

Alexandria, LA

Full-time

Onsite

Mid Level

4+ years exp

Tulane University is seeking a User Services Analyst II for their Alexandria clinic, responsible for ensuring optimal performance and functionality of desktop and mobile devices for end users. The role involves managing user support tasks, data management for the Ryan White EIS clinic database, and improving tools and practices for quality data retrieval.

Higher Education

H1B Sponsor Likely

Responsibilities

Ensuring the optimal performance and functionality of desktop and mobile devices for end users

Managing various tasks related to user support within the clinic, such as resolving help requests using diagnostic tools, updating programs, and installing and uninstalling programs

Providing direct assistance at the desktop level for staff & faculty when needed

Responsible for data management of the Ryan White EIS clinic grantee database, CareWare 6, including updating and backup of the program and database, and importing labs into CareWare 6 from the current laboratory system

Creating or improving tools, establishing best practices to enter and retrieve Continuous Quality data for quarterly meetings and the grantor, Health Resources Services Administration (HRSA) as needed

Monitoring dental computers with new software for Dentrix and Dexis integrations

Qualification

Windows 11Mac operating systemsOffice 365CareWare 6TableauPower BIEpic Electronic Health RecordAdobe cloudZoomTeamsOrganizedDetail orientedSelf-motivated

Required

Able to promptly answer support inquiries

Self-motivated, detail oriented and organized

Experience supporting hardware and software; troubleshooting and resolving issues; installing, updating and configuring software and drivers

Good knowledge of Windows 11 and Mac operating systems

Strong skills in using and supporting online tools such as Office 365; Box; and web browsers

High School Diploma/equivalent

4 years of directly related work experience

Preferred

Bachelor's Degree or technical certification

Office applications such as Microsoft Office 365 and Adobe cloud

Azure & various Microsoft and Adobe custom dashboards

Experience and proven success working in a highly collaborative environment

Experience in Tableau, PowerPoint, Excel, Power BI

Working knowledge of conferencing software such as Zoom and Teams

Working knowledge of Epic Electronic Health Record

Able to master new technologies quickly and apply them effectively

Company

Tulane University

Glassdoor4.1

A member of the prestigious Association of American Universities, Tulane University is consistently ranked among the top 50 universities in the nation.

Founded in 1834

New Orleans, Louisiana, USA

1001-5000 employees

https://medicine.tulane.edu

H1B Sponsorship

Tulane University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)