SS Landscaping Services · 5 months ago
Landscaping Maintenance - Account Manager
Tacoma, WA
Full-time
Onsite
Mid Level
4+ years expSS Landscaping is looking for an Account Manager to join their team in Tacoma, focusing on managing relationships with existing and new clients in the South Sound/Tacoma region. The role involves overseeing customer account management, team management, and collaborating cross-functionally to enhance customer experience and ensure operational success.
Environmental Services
Responsibilities
Oversee customer account management – Including:
Developing and proposing new business with existing accounts
Collaborating with customers on annual budgets and identifying strategies to adhere to customers needs
Analysis of existing customer contracts to determine profitability and identifying any necessary adjustments
Regular customer contact and visits to ensure quality of products
Team management - Forecast team needs and expand or contract as necessary
Schedule field teams service routes incorporating new accounts as required
Review and submit employee reviews as necessary
Equipment management - Evaluate and communicate equipment requirements to operations manager, ensuring teams are properly equipped
Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services
Outline customer/account tasks and delegate to field supervisor
Participate in bi-weekly management meetings to align goals with other teams
Manage customer information - Maintain updated client information within internal data base/CRM (site maps, service tasks, contact information, site specific notes etc.)
Qualification
Required
4+ years in landscaping industry
2+ years in management role
Strong computer skills (MS: Excel, Word, Outlook)
Strong verbal and written communications skills
Excellent listening, negotiation, and presentation abilities
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
Some travel required for this role
Preferred
Familiarity with CRM software preferred (training can be provided)
Benefits
Top-notch health care (Premera PPO)
Dental and vision care
Paid time off including 9 paid holidays
Retirement savings
Professional development
Yearly bonuses
Company
SS Landscaping Services
SS Landscaping is a family owned and operated company operating since 1978 Our success is continued by adhering to ethical business practices and policies that mutually benefit our team members and customers such as: high standards of performance, effective communication and business integrity.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase