Senior Solutions Vermont (Council on Aging for Southeastern Vermont) · 5 months ago
Information Assistance and Referral Specialist
Springfield, VT
Part-time
Onsite
Entry, Mid Level
$19/hr - $21/hr
2+ years expSenior Solutions Vermont is a Council on Aging for Southeastern Vermont, dedicated to improving the lives of older adults and individuals with disabilities. They are seeking an Information Assistance and Referral Specialist to provide support through information, referrals, and assistance to callers, ensuring effective service delivery and follow-up as needed.
Elder CareHealth CareNon ProfitService Industry
Responsibilities
Coordinate incoming calls and walk-in needs with HelpLine team members to ensure effective and efficient delivery of services
Maintain up to date knowledge of available resources and services to facilitate appropriate referrals
Complete effective assessments of caller needs and work with clients to assist with decision making and understanding their future needs and options
Provide 3Squares application assistance and submit to Department of Child and Family Services (DCF) and assist with other public benefits
Complete Medicare drug plan comparisons during the Medicare open enrollment period and at other times throughout the year, as needed
Complete the annual 2-1-1 review of Senior Solutions’ programs
Maintain and disseminate an up-to-date version of the “cheat sheet,” which is used throughout Senior Solutions and partner agencies
Complete options counseling training; provide options counseling services to clients as needed
Complete trainings as assigned by manager and other agency leadership
Effective and accurate data entry Peer Place, which includes caller information and information and statistics used in reporting
Work well with Senior Helpline Team, senior management, administrative staff, and contractual agencies to resolve client problems and technical database issues within appropriate time frames when possible
Attend monthly 3Squares workgroup meetings
Screen ongoing flow of information related to new and changing programs and resources
All other duties as assigned
Qualification
Required
Bachelor's degree, preferably with a human service orientation, with at least two years of social service or related experience. A combination of education and/or experience from which comparable knowledge and skills are acquired may be substituted for the degree requirement
Strong telephone experience, with use of conferencing with state and local partnering agencies
Adept at working in coordination as part of a team
Be comfortable asking callers open-ended questions, and able to foster self-empowerment
Ability to communicate effectively on the telephone, in person, and in writing with elders, people with disabilities, families, caregivers, provider agencies, and Senior Solutions field staff
Strong computer skills, with a high degree of proficiency in the use of phone and computer simultaneously for data entry
Ability to learn new skills quickly, with a high degree of comfort working with and maintaining complex databases and phone systems
Capacity to understand technical user problems that arise within computerized databases and work to resolve these problems with others
Comfortable with change in assignments
Excellent organizational skills and ability to effectively manage a large, fast-paced workload with frequent interruptions
Active listening, mediation and negotiating skills
Have a strong understanding of the need to ask questions and seek guidance as needed
Ability to be assertive and use sound judgment in dealing with difficult and stressful situations
Ability to learn and work with complex written regulations
Ability to understand the need for privacy and to maintain client confidentiality
Travels to meetings and to visit with direct reports or recipients. Must have a valid driver's license and access to reliable transportation
Ability to occasionally lift and/or carry objects weighing up to 25 pounds
Preferred
Experience working with elders and younger people with disabilities preferred
Benefits
Agency-paid contribution to health insurance with a generous HRA and fully paid single dental insurance
Exceptional paid time off package with vacation, sick, personal time, volunteer time, and paid holidays
Hybrid opportunities after training
Fully paid life, long-term disability, Employee Assistance Plan
Low-cost vision and voluntary benefits available
Company
Senior Solutions Vermont (Council on Aging for Southeastern Vermont)
Senior Solutions focuses on assuring every person will age in the place of their choice, with the support they need and the opportunity for meaningful relationships and active engagement in their community
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.05MKey Investors
Vermont Arts CouncilVermont Agency of Agriculture, Food and Markets.VT Community Foundation
2024-09-09Grant· $0M
2024-04-25Grant· $0.04M
2023-07-28Grant· $0.01M
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