Persona · 5 months ago
Customer Data Analyst
San Francisco
Full-time
Onsite
Mid Level
$80K/yr - $130K/yr
3+ years expPersona is a configurable identity platform built for businesses in a digital-first world. The Customer Data Analyst will help shape Persona's customer-facing analytics program and deliver insights that drive business value for both Persona and its customers.
Cyber SecurityFraud DetectionIdentity ManagementInformation TechnologySaaS
Responsibilities
Help define and implement Persona's customer analytics strategy, ensuring alignment with broader business objectives and customer needs
Clean and synthesize complex implementation data into clear, actionable insights that demonstrate Persona's value proposition to our enterprise customers
Design and develop sophisticated analyses that clearly articulate the ROI and effectiveness of Persona's solutions across various use cases
Partner with stakeholders to identify key business opportunities and challenges, translating them into analytical frameworks and solutions
Develop innovative approaches to customer-facing analytics that scale across our customer base
Drive strategic initiatives to improve customer retention, expansion, and overall satisfaction through data-driven insights
Create and present business recommendations based on complex analyses to influence product strategy and customer success approaches
Establish frameworks for customer analytics and reporting, helping define best practices for the organization
Collaborate cross-functionally to improve our understanding of customer behavior and drive business value
Qualification
Required
3+ years of experience in business analytics, consulting, or similar roles with a focus on customer insights and strategy
Proven track record of driving strategic initiatives and influencing decision-making through data-driven insights
Strong business acumen with the ability to translate complex analyses into actionable business recommendations
Excellence in stakeholder management and executive communication
Understanding of key business metrics and KPIs in SaaS environments
Basic SQL knowledge and familiarity with business intelligence tools (e.g., Tableau, Looker, Sigma)
Bachelor's degree in Business, Economics, Mathematics, or related field; MBA preferred
Preferred
Experience in the Identity Verification or Fraud Detection industry
Track record of developing customer analytics frameworks in a B2B environment
Experience working with enterprise customers and understanding complex business requirements
Knowledge of privacy and compliance requirements in the identity verification space
Benefits
Medical
Dental
Vision
3% 401(k) contribution
Unlimited PTO
Quarterly mental health days
Family planning benefits
Professional development stipend
Wellness benefits
Company
Persona
Persona is an identity verification and management platform that enables businesses to automate and streamline their verification processes.
201-500 employees
H1B Sponsorship
Persona has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$417.5MKey Investors
Founders FundIndex VenturesCoatue
2025-04-30Series D· $200M
2021-09-15Series C· $150M
2021-05-04Series B· $50M
Leadership Team
Rick Song
Co-Founder & CEO
Charles Yeh
Co-Founder & CTO
Recent News
2026-01-08
Index Ventures
2025-12-30
Company data provided by crunchbase