ITC Worldwide ยท 5 months ago
D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
5+ years expITC Worldwide is seeking a D365 Field Service Consultant with SAP Integration expertise. The role involves providing technical support for Dynamics 365 Field Service, engaging with clients to understand their requirements, and facilitating integration with SAP.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems
Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions
Diagnose and resolve technical issues related to Field Service operations efficiently
Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service
Create custom business apps and automation within Dynamics 365 Field Service using PowerApps
Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable)
Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions
Provide end-user training to ensure effective utilization of the Field Service system
Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA
Qualification
Required
5-8 years of experience in supporting and administering Dynamics 365 Field Service
Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting
JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality
PowerApps: Hands-on experience with PowerApps for app development and automation
Communication Skills: Effective communication with U.S. clients and internal stakeholders
Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain
Documentation: Strong documentation skills to maintain records of support activities
Proactive Mindset: Initiative to proactively address issues and contribute to system improvements
Team Player: Collaborative attitude to work effectively with cross-functional teams
Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must
Onsite Offshore coordination experience is a must
Required Certifications: MB-240 Microsoft Dynamics 365 FIELD SERVICE, PL-200
Preferred
SAP Knowledge: Desirable understanding of SAP for integration and support
Certifications: Microsoft Dynamics 365 Field Service certifications are preferred
Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage
SAP Field Service Management with SAP S/4HANA Service A PLUS
Benefits
Annual Performance Bonus
Company
ITC Worldwide
A Microsoft-based industry and end-to-end business application consultancy.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase