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Travelers · 11 hours ago

Cyber Security Operations Center (SOC) Manager

Hartford, CT

Full-time

Onsite

Mid, Senior Level

$120K/yr - $199K/yr

5+ years exp

Travelers is a leading property casualty insurer with a commitment to innovation and collaboration. The Cyber Security Operations Center (SOC) Manager will lead the SOC team in detecting, analyzing, and responding to cybersecurity events while ensuring operational readiness and mentoring junior analysts.

Auto InsuranceInsuranceProperty Insurance

Growth Opportunities

No H1B

Responsibilities

Provide day-to-day operational leadership for the SOC

Monitor SOC service levels and metrics for internal SOC reporting

Manage SOC capacity levels

Manages the SOC QA program

Leads alert-based incident response efforts in the SOC, including evaluation and deconstruction of phishing pages and malware (e.g., obfuscated code) through open-source and vendor provided tools

Use cyber defense tools for continual monitoring and quickly analyze alerts from various sources across the enterprise and determine possible causes of alerts and consult with business partners for a fast resolution

Analyze identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information

Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings)

Perform technical and nontechnical risk and vulnerability assessments of relevant technology focus areas and complex influence risk mitigation approaches to senior management

Conduct network scouting threat hunting and vulnerability analyses of systems within a network

Exploit network devices, security devices, and/or terminals or environments using various methods or tools and ensure communication of risks owners

Work in a 24x7x365 environment and be prepared to work evening, weekend, and holiday schedules (as required) for incident response readiness

Lead SOC projects and associated workstreams

Manage knowledge base, including creating, maintaining, and enforcing standard operating procedures (SOPs), threat intelligence, and other documentation

Develop metrics and dashboards for alert metrics, coverage, and efficacy to drive performance improvement measures

Manage quality assurance activities over alert response and operate feedback loop to correct deficiencies as necessary

Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies

Provide operational support, troubleshooting and maintenance of cybersecurity related processes, controls, or products

Assists in coaching peers, developing team culture, and seeking opportunities to improve the team environment

Perform other duties as assigned

Qualification

Cybersecurity managementIncident responseThreat detectionVulnerability assessmentData analysisCloud services AWSCloud services AzureCloud services GCPCyber defense toolsAnalytical skillsCoachingTeam leadershipCommunication skillsMentoringProblem-solving

Required

Degree or Certificate in Cybersecurity, Computer Science or related field

5 years of experience in cybersecurity with experience in recognizing and categorizing types of vulnerabilities and associated attacks and applying cybersecurity and privacy principles to organizational requirements

Experience managing an operational team

Experience using incident handling methodologies

Deep technical knowledge of computer networking concepts and protocols, network security methodologies, cyber threats and vulnerabilities, authentication, authorization, and access control methods

Knowledge of operational impacts of cybersecurity lapses

Experience with cyber defense and vulnerability assessment tools and capabilities with the ability to determine how a security system should work and how changes would impact outcomes

Ability to apply cybersecurity and privacy principles to meet organizational requirements

Ability to effectively communicate and influence meaningful insights regarding the organization's threat environment in order to improve its risk management posture

Experience with data platforms such as Splunk, Elastic, etc. and associated query languages (SPL)

Experience with at least one of the major cloud providers: AWS, Azure, or GCP

Experience with GitHub

Ability to provide consultation and guidance to team members and management concerning SOC maturity and gaps in capability

Makes sound decisions, based on empirical evidence, and in the absence of evidence, able to utilize analytic and diagnostic skills to gather available information from which to make decisions

Experience breaking a problem down to manageable pieces and implements effective, timely solutions. Is very good at identifying the problem versus the symptom

Bachelor's degree or its equivalent in work experience

4 years of experience working in a Technology related field or role

Benefits

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.