Odessa Marriott Hotel & Conference Center ยท 5 months ago
Front Desk Agent
Odessa, TX
Full-time
Onsite
New Grad, Entry LevelOdessa Marriott Hotel & Conference Center is seeking a Front Desk Agent to provide outstanding guest service. The role involves greeting and registering guests, handling reservations, and ensuring a pleasant stay for all guests while maximizing room revenue and occupancy.
Hospitality
Responsibilities
Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
Maintain regular attendance in compliance with the Company's standards, as required by scheduling which will vary according to the needs of the hotel
Comply at all times with the Company's policies, standards, and regulations to encourage safe and efficient hotel operations
Greet and welcome all guests approaching the Front Desk in accordance with the Company's standards; maintain a friendly and warm demeanor at all times
Maintain proper operation of the telephone switchboard and ensure that all Company's performance standards are met
Handle requests for information, mail, and messages in an efficient and courteous manner
Answer guest inquiries about hotel service, facilities, and hours of operation
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel
Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate quoting scenario
Be familiar with all Company policies, house rules, and hospitality terminology
Have knowledge of and assist in emergency procedures as required
Handle check-ins and check-outs in a friendly, efficient, and courteous manner
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
Use proper two-way radio etiquette at all times when communicating with other associates
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up-to-date working knowledge of all property amenities, special events, local area attractions, and things to do around the hotel
Perform other duties as assigned, which may include, but are not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds
Qualification
Required
High School diploma or equivalent required; College coursework in related field helpful
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customer
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situation
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
Ability to participate in the creation of an enjoyable work environment
Preferred
Experience In a Hotel Or a Related Field Preferred
Company
Odessa Marriott Hotel & Conference Center
West Texas' newest and largest hotel and conference center.
Founded in 2019Odessa, TX, US
51-200 employees
H1B Sponsorship
Odessa Marriott Hotel & Conference Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (3)
2022 (1)
2021 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase