A&R Group · 5 months ago
Front Desk Agent
Colorado Springs, CO
Full-time
Onsite
New Grad, Entry LevelA&R Hospitality Group is seeking a Front Desk Agent to provide outstanding customer service at their hotels across the United States. The role involves greeting guests, checking them in and out, making reservations, and addressing guest inquiries and complaints.
ArchitectureConstructionHospitality
Responsibilities
Always maintain a professional appearance
Register all incoming guests and ensure all pertinent information is obtained
Assist in other departments as needed
Address and resolve guest complaints in a timely manner
Block incoming reservations based on guest requests and room availability
Block arriving reservations of all groups
Maintain cleanliness of the back office and front desk area
Anticipate guest needs to have superior guest service
Maintain confidentiality and security of proprietary company information and guest information
Qualification
Required
Provide outstanding customer service
Maintain a positive attitude
Always maintain a professional appearance
Register all incoming guests and ensure all pertinent information is obtained
Assist in other departments as needed
Address and resolve guest complaints in a timely manner
Block incoming reservations based on guest requests and room availability
Block arriving reservations of all groups
Maintain cleanliness of the back office and front desk area
Anticipate guest needs to have superior guest service
Maintain confidentiality and security of proprietary company information and guest information
Benefits
Competitive pay
Paid vacation time
Hotel discounts
Employee Assistance Program
Paid training
Medical/Dental/Vision Insurance
Supplemental Insurance Available
Free Teladoc
Company
A&R Group
A&R Group is a construction, development, and hospitality solution company.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageRecent News
Birmingham Business Journal
2025-03-06
Company data provided by crunchbase