Software Trainer jobs in United States
cer-icon
Apply on Employer Site
company-logo

SOMA Global · 5 months ago

Software Trainer

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

SOMA Global is part of the Public Safety Brands organization, focusing on innovative technology for frontline professionals. They are seeking a Software Trainer to provide training for law enforcement software products, develop training materials, and support customers primarily in remote settings.

Cloud Data ServicesInformation TechnologyPublic SafetySoftware

Responsibilities

Provide on-site full-suite product training as required
Effectively and accurately communicate basic product features and benefits through structured weekly virtual training sessions and occasional one-on-one sessions
Maintain virtual training schedule and coordinate customer communications with Marketing team
Write User Guides, FAQs, Cheat Sheets and a variety of system documentation
Maintain online Knowledgebase of training materials
Coordinate with Onboarding team and customers to schedule Agency-specific training sessions
Maintain training equipment

Qualification

Software training experienceProficient in MS OfficeWritten communicationPlanningOrganizationCustomer orientationBasic computer skillsPatient approachInternet capabilityLaw enforcementFluency in EnglishAttention to detailMotivational skills

Required

Able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background
Software training experience
Strong planning, organization, and decision-making skills
Strong customer orientation and dedication
Exceptional attention to detail
Strong written and verbal communication and customer-facing skills with fluency in English
Ability to motivate customers in the training environment
Patient and friendly approach to instruction
Basic computer skills i.e., updating operating systems and hardware
Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook
Bachelor's Degree or equivalent applicable experience
Willing and able to travel up to 25% of the time
Strong internet capability and an appropriate office environment in residence for remote work

Preferred

Familiarity with our law enforcement industry

Company

SOMA Global

twittertwittertwitter
company-logo
SOMA Global is a provider of cloud-native, modern public safety solutions focused on the public sector.
dateFounded in 2017
location
Tampa, Florida, USA
people-size51-200 employees
web-link
https://www.somaglobal.com/

Funding

Current Stage
Growth Stage
Total Funding
$22.5M
Key Investors
Greater Sum VenturesWeatherford Capital
2024-02-08Series Unknown
2024-02-08Acquired
2021-01-26Series A· $22.5M

Leadership Team

leader-logo
Joshua Lewis
Chief Technology Officer
linkedin
leader-logo
Michael Olsen
Client Account Manager / Partner Experience Representative
linkedin

Recent News

SOMA
Greater Sum Ventures Makes Majority Investment in SOMA Global, Pioneering Integrated Cloud-Native Solutions for the Public Safety Sector
2025-05-06
Morningstar, Inc.
Utility Inc. Breaks Into GovTech 100 List
2025-01-21
Business Wire
Greater Sum Ventures Makes Majority Investment in SOMA Global, Pioneering Integrated Cloud-Native Solutions for ...
2024-04-10
Company data provided by crunchbase