5 Senses Hospitality Management ยท 5 months ago
Guest Service Supervisor
Basalt, CO
Full-time
Onsite
Entry Level
1+ years exp5 Senses Hospitality Management is dedicated to redefining hospitality through genuine acts that stimulate the five senses. The Guest Service Supervisor will deliver professional hospitality, train team members, assist the Guest Service Manager, and ensure guest satisfaction while maintaining compliance with brand standards.
Hospitality
Responsibilities
Deliver professional, efficient, and courteous hospitality to guests and team members
Train and develop team members, leveraging strong communication skills
Assist the Guest Service Manager (GSM) with scheduling, paperwork, coaching, recognition, and compliance with best practices and brand standards
Resolve guest concerns promptly and effectively, keeping business objectives in mind
Lead the team to anticipate guest needs and proactively offer services
Maintain open communication with department heads to ensure timely resolution of guest and team needs
Organize the work area and follow up on issues until fully resolved
Monitor daily brand service scores, communicating results to the team and taking action to exceed brand averages
Utilize a Property Management System (PMS) to enhance the guest experience by understanding room rates, amenities, and local attractions
Participate in the Property's Manager on Duty program and embody the role of a property leader
Ensure the team attends mandatory meetings and completes all required training promptly
Qualification
Required
1 year of Front Desk Guest Service experience required
High school diploma or equivalent
Familiarity with reservation systems
Desire to thrive in a fast-paced, interactive environment
Strong written and verbal communication skills; additional languages are a plus
Benefits
Opportunities for career growth through structured development programs.
Competitive medical, dental, and vision benefits.
Wellness and commuter stipend.
Vacation PTO plan and paid sick days.
7 paid holidays.
Free nights at our hotels.
Monthly team-building events and recognition.
Daily pay (RAIN).
Company
5 Senses Hospitality Management
We ignite all 5 senses through acts of genuine hospitality. OUR MISSION TOUCHING the hearts of our guests and teams is what drives us.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cynthia Wallis
DUAL DIRECTOR OF SALES
Company data provided by crunchbase