NVIDIA ยท 5 months ago
Senior Solution Engineer, AI Factory Triage
US, CA, Santa Clara
Full-time
Onsite
Senior Level
$136K/yr - $213K/yr
5+ years expNVIDIA is looking for an engineer to join their team of Solution Engineers supporting GPU accelerated platforms in AI Factories. The role involves direct customer interaction, triaging hardware platform issues, and solving customer problems while contributing to product and software tooling.
Computer Hardware Manufacturing
Responsibilities
Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or advance customer issues
Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information
Create/update product and/or support tools
Take ownership and drive customer issues from inception to resolution
Document customer interactions and better enhance our knowledge base
Develop features and tools as part of solution engineering efforts to support NVIDIA technologies
Occasional work on weekends and holidays to support customers
Qualification
Required
Minimum of a BS in Computer Engineering, Electrical Engineering, or equivalent experience
At least 5+ years of engineering experience with multi-GPU platforms
Strong system software (firmware, BIOS, kernel, driver, operating system) expertise
Solid understanding of Linux and the ability to analyze, optimize, and customize Linux environments for AI/ML workloads
Containerized solutions experience with Docker, Kubernetes, Slurm
Professional-level communication skills, including adjusting communication to the technical level of the audience, and staying calm and focused in negative situations
Excellent follow-up and organizational skills, with a passion or love for solving problems
Proficient in C/C++ programming of platform OS, firmware, BIOS, kernel, drivers
Proficient in Python programming with the ability to build custom tools
Preferred
Background with parallel programming or GPU acceleration (e.g., CUDA)
Experience developing in GPU accelerated / cloud / virtualized environments
Experience analyzing software performance of distributed workloads
Clustering or HPC data center technologies including Upper Layer Protocols (NCCL, MPI)
Benefits
Equity
Benefits
Company
NVIDIA
Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing.
10,001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
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2020 (529)
Funding
Current Stage
Late StageCompany data provided by crunchbase