Apply on Employer Site

DCF Guns / Indoor Shooting Facilities (We're Hiring!) · 5 months ago

DCF Guns, E-Commerce/Call Center Sales Associate

Englewood, CO

Full-time

Onsite

Entry Level

1+ years exp

DCF Guns is Colorado's premier indoor shooting range and gun store, seeking a motivated full-time Call Center/E-Commerce Associate to join their team. The role involves handling inbound and outbound calls, managing sales through E-Commerce platforms, and ensuring a positive customer experience while meeting sales production goals.

Retail

Responsibilities

Handle a large volume of inbound and outbound calls in a timely manner

Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary

Identify customer needs, research issues, resolve complaints, and provide solutions

Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team

Recommend improvements for systems and processes to boost organizational efficiency

Manage the processing of outbound sales from assigned E-Commerce platforms (ie Guns.com, Gearfire, Gunbroker, etc)

Communicate to in store management and coordinate the pulling of all in-store products as they sell

Communicate shipping needs to appropriate store Admin

Respond to inquiries within the transfer mailbox and others as assigned

Respond to customer inquiries from website, email, text message, etc as they relate to outbound sales

Participate in regular review of Call Center information database for accuracy and completeness

Input sales orders, layaways or special orders as appropriate

Maintain daily/weekly/monthly sales production goals as metrics are established

Memorize scripts for products and services, and refer to them during calls

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate

Meet individual assigned metrics (such as inbound and outbound calling and/or upsell opportunities)

Create and maintain record of daily problems using call-center database

Qualification

E-commerce experienceSales skillsCustomer serviceCommunication skillsTech savvyCritical thinkingTime managementDetail-orientedOrganizational skills

Required

High School Diploma

At least 6 months of e-commerce experience or equivalent experience

Excellent verbal and written communication

Efficient process and time management with ability to prioritize

Highly process-driven

Highly Self-Driven

Highly organized

Highly detail-oriented

Service-oriented

Critical thinking

Flexibility

Collaborative

Tech Savvy

Basic computer software knowledge

Must have reliable transportation

Must submit to a background check

Benefits

Generous PTO policy.

Health benefits offered including employer-sponsored health, dental, and vision plans - eligible the first of the month following 30 days of employment.

Employer paid life insurance with a $50,000 benefit, effective the first of the month following 60 days of employment (additional amounts available for purchase).

Voluntary insurance available including life, AD&D, STD and LTD.

401k available after 6 months of employment.

Individual range membership at no charge plus discounts on firearms, ammunition and merchandise.