monday.com · 2 weeks ago
Senior Customer Success Team Manager
New York, NY
Full-time
Hybrid
Senior Level
$166K/yr - $210K/yr
6+ years expmonday.com is a rapidly growing company looking for a Team Lead to manage their Customer Success team. The role involves leading a group of Customer Success Managers, driving customer retention, and collaborating with cross-functional partners to achieve business goals.
Computer Software
No H1B
Responsibilities
You will drive the day-to-day execution to exceed the business retention and growth targets of monday.com
Create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention
Collaborate on account plans and reviews with Account Managers, Managing Directors, and Customer Success Managers to identify opportunities to increase customer value
Participate and lead key items on our weekly, monthly, and quarterly business reviews with cross-functional partners in the business to highlight risks, opportunities, and progress around key initiatives on our Customer Success roadmap
Own the retention forecast of our Strategic customers, reporting risks and their mitigation status weekly
Collaborate with Customer Success leadership and teams to build, execute, and refine the Customer Success roadmap
Qualification
Required
6+ years of experience in CSM roles (3+ as a Senior CSM / Principal)
2-3 years of direct experience managing a high functioning team of CSMs
Must have experience in working with HT customers, managing executive relationships, along with end-user relationships
Experience in working with CS tools, along with rolling these tools out to teams
Ability to prioritize and multitask while maintaining urgency, thoughtfulness, and poise under pressure while keeping an eye on the KPIs and success metrics for customers and our business
Analytical Skills: High-level data analysis, synthesis, and reporting capabilities
Experience carrying a retention or growth target
Some travel included for customer visitation
Preferred
Past sales experience is a plus
Benefits
Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies
Company
monday.com
The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alyssa Kirschenbaum
CRO, Project Manager
Atar Sandler
Senior HR Business Partner
Recent News
2025-09-26
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