CareSource · 5 months ago
Bilingual (Burmese) Customer Care Specialist I - (Must Live in Indiana)
United States
Full-time
Remote
Entry Level
2+ years expCareSource is a management services company based in the United States, and they are seeking a Bilingual Customer Care Specialist I who must live in Indiana. The role involves assisting members or providers with routine service inquiries and ensuring compliance with HIPAA and state regulations while providing quality customer service.
Health CareMedicalNon Profit
Responsibilities
Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
Ensure all HIPAA and State requirements/regulations are always adhered to
Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
Build and strengthen member or provider relationships by providing quality customer service
Maintain knowledge and understanding of all processes and procedures
Adhere to all departmental and company policies and procedures
Maintain complete and accurate documentation of all of telephone and written communications
Act as a mentor to new hire employees
Perform any other job related instructions, as requested
Qualification
Required
Must live in Indiana
High School Diploma or equivalent is required
Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
Critical thinking and listening skills
Decision making and problem-solving skills
Computer proficiency with knowledge and experience in a Windows environment
Typing speed of 35 words per minute (WPM)
Strong written and communication skills
Works well under pressure
Professional phone etiquette
Proper use of grammar
Ability to work in a fast-paced environment
Adaptable to a constantly changing environment
Attention to detail
Ability to multitask
Ability to work independently and with a team
Must adhere to an assigned daily work schedule and have predictable and reliable attendance
Will be required to pass a bilingual verbal and written skills exam as a condition of employment
Preferred
Two (2) years customer service experience is preferred
Customer Service experience in a call center is preferred
Experience using multiple languages in a professional capacity is preferred
Benefits
May qualify for a bonus tied to company and individual performance
Substantial and comprehensive total rewards package
Company
CareSource
CareSource provides managed care services to Medicaid beneficiaries.
1001-5000 employees
H1B Sponsorship
CareSource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (39)
2023 (35)
2022 (21)
2021 (37)
2020 (28)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
FHLB Cincinnati
2026-01-17Grant
Leadership Team
Erhardt Preitauer
President & Chief Executive Officer
Jason Bearden
Market President and CEO, Georgia
Recent News
2026-01-18
Dayton Daily News
2025-12-17
Company data provided by crunchbase