NEOGOV · 5 months ago
IT Technical Support - Coordinator 1
Jackson, LA
Full-time
Onsite
Mid Level
3+ years expNEOGOV is seeking an IT Technical Support Coordinator to provide statewide onsite installation, configuration, repair, maintenance, and support for various state-owned devices and systems. The role involves managing user accounts, documenting ticket resolutions, training end users, and ensuring continuity of operations during disasters.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media
Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards
Utilize tracking system to document ticket resolutions
Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes
Train and assist end users on technical issues as a form of preventative maintenance
In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans
Travel to various sites as needed to carry out assigned duties
Identify, diagnose, and assist with resolution of network issues as related to end user problems
Restore data from backup systems using designated applications as needed for end user support
Manage all assigned issues being handled by other internal IT units or external contractors
Other tasks as directed
Qualification
Required
Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree
Excellent analytical skills, effective organizational and time management skills
Great attention to detail and follow up
Ability to manage projects, assignments, and competing priorities
Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel
Preferred
Advanced degree
Minimum one year of professional experience with OTS information systems or programs utilized by the department
Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS
Professional experience with Windows based operating systems including installation, system administration or troubleshooting
Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers
Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint
Professional customer service experience
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase