New York State Department of Taxation and Finance ยท 10 hours ago
Tax Information Aide (Call Center)
Schenectady, NY
Full-time
Onsite
New Grad, Entry LevelThe New York State Department of Taxation and Finance is actively recruiting for the position of Tax Information Aide. This role involves providing excellent customer service, answering inbound calls from taxpayers, and assisting with inquiries and complaints while safeguarding confidential information.
Government Administration
Responsibilities
Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner
Provide excellent customer service while safeguarding confidential information
Evaluate problems, inquiries and complaints of the callers and provide proper solutions to them
Research needed information using available and provided resources
Route calls to other team members and/or specified departments whenever needed
Make relevant notes from customer interactions
Report on customer feedback
Complete call logs and reports
Enter and/or retrieve information from computer databases
Communicate effectively both verbally and in writing
Explain agency and program policies and procedures
Have familiarity with computers and Microsoft Suite programs such as Excel, Word, and Outlook
Be able to work independently and use effective time management skills
Offer constructive feedback and improvement opportunities to the team
Perform other related office duties as required
Comply to agency and program policies and procedures
Qualification
Required
strong communication skills
ability to communicate professionally while representing the department
excellent customer service skills
ability to evaluate problems, inquiries and complaints of the callers and provide proper solutions
ability to research needed information using available and provided resources
ability to route calls to other team members and/or specified departments whenever needed
ability to make relevant notes from customer interactions
ability to report on customer feedback
ability to complete call logs and reports
ability to enter and/or retrieve information from computer databases
effective verbal and written communication skills
familiarity with computers and Microsoft Suite programs such as Excel, Word, and Outlook
ability to work independently and use effective time management skills
ability to offer constructive feedback and improvement opportunities to the team
compliance with agency and program policies and procedures
full compliance with all Federal, State and Local Tax Laws, including being current with Tax Return Filings
fingerprinting required as part of the background check prior to appointment
Company
New York State Department of Taxation and Finance
Our mission is to efficiently collect tax revenues in support of State services and programs while acting with integrity and fairness in the administration of the tax laws of New York State.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lauren Grasso
Chief Risk Officer (CRO)
Valerie DeBerry
Chief Human Resources Officer
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