One&Only Resorts · 2 weeks ago
Team Leader, Reservations (Bozeman, MT)
Bozeman, MT
Full-time
Onsite
Entry, Mid Level
1+ years expOne&Only Resorts is dedicated to creating joy for guests through anticipation, creativity, and warmth. The Team Leader for Reservations will supervise daily operations, optimize revenue through effective selling strategies, and provide leadership and support to agents to achieve key targets.
HospitalityHotelResortsRestaurants
Responsibilities
In the absence of Managers conduct shift briefings to ensure hotel activities and operational requirements are known to the team
Ensures that the team is aware of all promotional rates and packages. Effectively sells product and services using up-selling, cross-selling and suggestive selling techniques
Manages third party sites and ensures proper implementation of reservations procedures
Maintains an elevated level of communication and feedback within the department
Assists Manager with allocating daily tasks to agents and directs team members in their daily activities and redeploys team members to meet the requirements of customer operational needs
Observes agents daily work and provides structured, consistent support and advice to improve customer service experience
Supervises and coaches agents in accordance with established productivity and performance standards. Monitors service standards and provides input to annual reviews of staff
Actively manages record, administers, and communicates to Manager employee relation issues, including absenteeism, timekeeping, and schedule adherence
Ensures compliance with all service level agreements, quality standards and data collection conducted by all team members is to the specified standard
Maintains effective and supportive team environment by sharing team member’s feedback with Manager
Monitors incoming calls and proper shift staffing to avoid or keep abandoned calls to a minimum
Maintains inventory of supplies needed for the department
Manages no-show and late cancellation reservations by investigating, recording and charging them efficiently
Understands the department’s KPI (Key Performance Indicators) and helps to monitor and periodically measure progress towards achieving the goal
To assist with other duties as required by the Manager or another management team member
Qualification
Required
A minimum of 1-year experience with Reservations or extensive experience of working in contact centre or similar fields
Experienced in using Opera system
Benefits
Medical insurance - 80% of premium paid by employer
Health Savings Account with $50 employer contribution per pay period
Dental, vision & life insurance - 100% of premium paid by employer
5 weeks of PTO (Paid Time Off)
8 paid holidays
Uniform provided & complimentary laundering
Complimentary transportation to/from resort
Complimentary meal per shift
Subsidized housing based on availability
Discounts at F&B outlets on property
14 nights per year at $100/night at Kerzner Properties worldwide
Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Company
One&Only Resorts
One&Only Resorts and Private Homes are havens of outstanding style & service that place one in the heart of every fascinating environment.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2025-09-30
2025-09-27
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