NEOGOV · 5 months ago
Crisis Services Shift Supervisor - PM
Linda Kurzawa Community Center, IL
Full-time
Onsite
Mid Level
$56K/yr - $65K/yr
3+ years expNEOGOV is part of the DuPage County Health Department, which provides comprehensive crisis mental health services. The Crisis Services Shift Supervisor will oversee clinical support and administrative supervision for staff during evening shifts, ensuring effective operations and quality care for individuals in crisis.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages day-to-day operational issues across crisis services on assigned shift
Leads shift meetings, assigns tasks to staff on shift, and ensures tasks are completed and meet quality and compliance standards
Provides clinical support and administrative supervision to crisis services staff on shift
Supervises and participates in the work of staff responsible for providing clinical and case management services
Manages staffing schedule, ensures adequate staffing for crisis situations on shift
Trains and provides feedback on performance to new and existing staff
Responds to escalated client concerns on shift and is available to respond to client/customers as needed
Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff. Collaborates with crisis leadership team to evaluate staff performance, review incident reports
Collaborates with other supervisory staff to support integration of client's services
Keeps up to date on billing changes that may impact service delivery
Participates in emergency response activities as assigned
Maintains required training, licensure and/or certification
Maintains confidentiality of privileged information and adheres to patient privacy laws
Demonstrates sensitivity and understanding of other ethnic groups and cultures
Qualification
Required
Completion of a master's degree in psychology, Social Work, or a related field
Three years of behavioral health experience which included progressive responsibility acting as a lead worker
Maintains required training, licensure and/or certification
Demonstrates sensitivity and understanding of other ethnic groups and cultures
Preferred
Licensure such as LCP, LSW, LCPC, LCSW, ALMFT, LMFT, CADC, or Illinois Medical License
Experience working with individuals with mental health or substance use diagnoses
Fluency in Spanish
Benefits
$2.00 Shift differential for off-shift work
Comprehensive training program (and we pay you for it!)
12 paid holidays
3 weeks of paid leave (Vacation and Personal Days)
12 weeks of Paid Parental Leave
Paid sick time
Health insurance
Pension-eligible position for a secure retirement
Eligibility for Federal Student Loan Forgiveness Program
Tuition reimbursement and certification reimbursement
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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